Information Technologist - Client Support...

• Provide client administration support for Microsoft desktop and laptop systems across enterprise and training environments

• Perform network registration of client devices within approved asset and configuration management systems

• Manage Active Directory (AD) client accounts, including account creation, maintenance, deletion, and troubleshooting

• Troubleshoot and resolve hardware, software, email, and baseline application issues via phone, remote tools, and on-site support

• Maintain systems in compliance with Army configuration baselines, including OS updates, patches, security fixes, and antivirus definitions

• Install, configure, and maintain desktop applications and standard software packages

• Coordinate system image updates and configurations with MECM/Image Management teams

• Assist System Administrators with software installations, testing, and hardware/network configurations

• Document all client hardware/software changes and contribute to SOPs and user guides

• Utilize enterprise ITSM tools (e.g., Army Enterprise Management Platform) to track, update, and resolve incidents

• Provide technical guidance and support to users, peers, and junior technicians

• Communicate clearly and effectively with technical and non-technical users, including participation in meetings as a technical representative

• Level I: 2+ years of IT support experience

• Level II: 3-5+ years of IT support experience

• Level III: 5+ years of IT support experience

• Experience with Active Directory, Windows, Microsoft 365

Education / Certifications

• Associate's or Bachelor's degree in Information Technology or related field

(OR equivalent combination of education and experience)

• Security+ (IAT II) required

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world. At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Powered by JazzHR