AI Solutions Architect

We're hiring an AI Solutions Architect to lead the future of IT systems and automation at Fortis. This senior-level role focuses on improving how our internal tech works - using AI, automation, and innovative design to make everything more secure, scalable, and efficient.

You'll lead the design of our IT tools and platforms, ensuring they're modern, user-friendly, and powered by cutting-edge AI like LLMs (think ChatGPT, Gemini, and similar tools). This role reports to the Director of IT. It works closely with Security, Legal, Engineering, and other departments to ensure our IT systems are robust, safe, compliant, and built to scale.

This isn't just an execution or admin role - it's a leadership position for someone who can research, propose, and help drive future-focused IT strategies across the business.

What You'll Achieve

• Define and implement scalable, secure, AI-driven IT architectures aligned with business needs.
• Research, propose, and implement AI/LLM-based automation for IT processes, support systems, and knowledge management.
• Lead AI initiatives and strategy sessions, chairing technology trend discussions and quarterly IT innovation reviews.
• Architect and deploy cloud-native, automation-first IT systems - focused on resilience, performance, and zero-touch management.
• Implement AI-powered IT service desk solutions, compliance monitoring, incident response, and proactive issue resolution.
• Guide IT Operations in optimizing hardware lifecycle, SaaS platforms, and IT asset tracking through AI/automation-driven efficiency.
• Collaborate closely with Security and Legal teams to align AI and IT architecture with compliance, risk management, and privacy standards.
• Drive tool rationalization and consolidation projects using AI analytics to inform more intelligent decision-making.
• Partner with engineering, AI/ML teams, and vendors to integrate IT systems into our broader AI development ecosystem.

• Solid experience in IT engineering, IT architecture and cloud-native systems - with a recent, strong focus on AI, automation, and LLMs.
• Experience with AI technologies like large language models (LLMs), MLOps tools, and generative AI platforms (e.g., ChatGPT/OpenAI, Gemini AI, Notion AI). You've used these tools to help build or improve systems, not just test them.
• Practical experience building, integrating, or experimenting with AI models, LLMs, and AI-driven workflows.
• Working knowledge of enterprise IT environments, including Google Workspace, Okta, JAMF, Intune, Zoom, Slack, and Cisco Meraki, plus an understanding of cloud infrastructure (AWS, GCP, or Azure).
• Exceptional skills in technical documentation, architecture diagramming, and project planning and execution, plus an understanding of GDPR, NIST, and SOC 2.
• Ability to explain complex technology and AI clearly and simply to all audiences. Skilled at leading conversations that shape the right technology direction, drive innovation, and bring new ideas to life.
• Confident in leading executive meetings, managing AI committees, and guiding leadership teams toward smart, forward-thinking technology decisions.
• Game/software development experience strongly preferred where LLMs or automation were part of the tech stack, showcasing creativity, speed, and next-gen thinking.

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make. We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you., There are many reasons to join us, but here are a few: * We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community * We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth. * Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.