SAP Finance Specialist (FICO, MM)

The SAP Functional Support Consultant will be responsible for providing day-to-day Level 1 (L1) functional support across SAP FI, CO, and MM modules for hospitality operations. The role includes managing support tickets, resolving user issues, performing minor configuration, and coordinating with higher-level support or technical teams for complex incidents. The consultant will act as the first point of contact for business users to ensure system stability and smooth business operations. Roles/Responsibilities:

• Handle L1 support tickets related to SAP FI, CO, and P2P (MM) processes within SLA timelines
• Analyze user issues, identify root causes, and provide functional solutions or guidance
• Perform medium and complex configuration changes as per business requirements
• Support procure-to-pay processes including vendor master data, purchase requisitions, purchase orders, and goods receipts
• Support finance and controlling operations such as GL postings, vendor/customer payments, cost center accounting, and internal orders
• Assist with testing activities during patch updates, rollouts, or minor enhancements
• Prepare functional documentation, update knowledge base, and train end-users on standard processes
• Liaise with business users, IT, and external vendors to ensure issue resolution and continuous improvement

Accountabilities:

• Provide L1 functional support for SAP FI, CO, and MM (P2P), ensuring stable operations within SLA
• Troubleshoot and resolve medium and complex incidents and anomalies across finance ecosystem, collaborating closely with internal teams and external partners
• Act as a primary contact for business users, analysing issues and delivering effective functional solutions
• Perform minor to medium SAP configuration changes in line with EMMA standards and business needs
• Collaborate with L2/L3 support, technical teams, and vendors to resolve complex incidents
• Maintain functional documentation and support end-user training and adoption
• Identify recurring issues and improvement opportunities to optimize processes
• Work closely with business and IT teams to support RHG's digital transformation
• Stay up to date with industry trends, new technologies, and regulatory requirements in IT Finance to inform platform strategy

• English (fluent)

Highly desirable experience

• 4-5 years of experience in SAP FI/CO and MM (P2P) modules, primarily in support environments
• Hands-on experience with incident management tools (e.g., ServiceNow or equivalent)
• Good understanding of hospitality industry processes such as hotel operations, procurement cycles, and expense handling
• Strong functional knowledge in:
• FI: GL, AP, AR, asset accounting, tax configuration
• CO: cost centers, profit centers, internal orders
• MM (P2P): procurement, invoice verification, and integration with FI
• Ability to analyse functional issues and provide quick resolutions or workarounds
• Excellent communication and documentation skills
• Team player with strong customer service orientation

Preferred Qualifications

• SAP Certification in FI, CO, or MM modules (optional but preferred)
• Experience supporting SAP systems in hospitality or service industry environments
• Familiarity with integration touchpoints between FI/CO, MM, and other SAP modules such as SD

Travel needs

• Up to 20%, primarily European but could be international on occasion

Soft skills:

• Excellent good interpersonal, verbal, and written communication skills
• Good team player, willingness to assist others and share expertise
• Highly influential, leadership, communication, efficiency, sociability

Education:

• University Degree in Computer Science, Information Systems, Business Administration, or related field.