Onsite IT, Compans (Mandarin speaking)

• Laptops preparations for the new joiners, existing employees as part of lifecycle replacements/hardware issues.
• Provide comprehensive technical support to our client's employees.
• Look for innovative process improvements and participate on teams to implement change.
• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
• Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.
• Creates and updates standard operating procedures (SOPs) to improve the teams' knowledge through knowledge management.
• Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.
• Manages ticket quality by executing ticket auditing.
• Assists with technical projects across In-Person Support, assuring deadlines are met and projects arecompleted on time.
• Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.
• Follow, update and create standard operating procedures (SOP) to improve the teams' knowledgemanagement.
• Identify and provide training for front-line support to assist in career development.
• Provide in person support to internal customers for a variety of IT related software and hardware issues.

• Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.
• 2+ years of experience in technical help-desk or desk-side support environment
• 2+ years experience with common OS
• 2+ years experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP- Lift.
• Mandarin & English are mandatory, * Do you have a Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience?
• How many years of experience do you have in technical help-desk or desk-side support environment?
• How many years of experience do you have with Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux?
• How many years of experience do you have with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP- Lift?

We are an outsourcing company that has clients in Europe, USA and Asia. We are looking for a Onsite IT to work with for one of our valued clients in their location in Compans. Our client is a Chinese e-commerce logistics and a large provider of cross-border e-commerce logistics., Review for HY Legal Services LTD Review for HY Legal Services LTD, Compans, A8 Review for Onsite IT, Compans (Mandarin Speaking) at HY Legal Services LTD Review for Onsite IT, Compans (Mandarin Speaking) at HY Legal Services LTD, Compans, A8 Salaries for HY Legal Services LTD Salaries for HY Legal Services LTD, Compans, A8 Salaries for Onsite IT, Compans (Mandarin Speaking) at HY Legal Services LTD Salaries for Onsite IT, Compans (Mandarin Speaking) at HY Legal Services LTD, Compans, A8 Salaries for Onsite IT, Compans (Mandarin Speaking) Salaries for Onsite IT, Compans (Mandarin Speaking), Compans, A8