1st Line Helpdesk Engineer - Yateley

As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the smooth and efficient operation of our internal systems and supporting our users. You'll be providing essential technical assistance and problem-solving with a strong focus on customer satisfaction., * Deliver remote 1st line IT support to our contracted clients via phone and email.

• Assist in maintaining and updating our IT documentation database.

• Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.

• Support and assist the customer services team when necessary on logging tickets

• Strong problem-solving skills.

• Familiarity with Windows desktop and server operating systems

• Basic understanding of Networking (IP addressing, DHCP, DNS).

• Experience with Office 365, Azure, SharePoint, OneDrive.

• Knowledge of Anti-virus software (e.g., Sophos).

• Familiarity with mail filtering solutions (e.g., Mimecast).

• Ability to stay flexible, adaptable, and calm under pressure.

• Eagerness to learn and develop new skills.

• Dependable, trustworthy, and honest.

• Well-presented with strong interpersonal skills, and a team player.

• Customer-focused with a friendly and professional demeanor.

• A dynamic and supportive working environment.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• Competitive salary

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.