How will you be the change?

The role is responsible for ensuring the successful delivery of new and evolving contracts projects. This includes leading the mobilisation and transition of new client contracts into operational delivery and transition projects for existing clients, including service expansions and contract variations.

Working closely with internal and client stakeholders, you will ensure projects are delivered on time, monitor key milestones, progress, risks and escalate accordingly.

The role requires strong leadership, stakeholder engagement, and coordination across multiple departments to ensure operational readiness and long-term client satisfaction., * Lead the end-to-end mobilisation of new client contracts, creating and maintaining a comprehensive mobilisation project plan including key milestones, dependencies, risk register, and decision log.

• Monitor progress against deliverables, escalate risks or delays, and initiate corrective actions as needed to maintain momentum.
• Organise and lead pre-go live reviews with stakeholders to sign off the mobilisation.

Existing Client Projects & Contract Variations:

• Lead the execution of change projects within existing contracts, including improvements and complex contract variations.
• Ensure project plans are in line with contract variation requirements by collaborating with commercial, legal, and operational teams.

Stakeholder & Client Engagement:

• Facilitate regular progress meetings with stakeholders, ensuring transparency and clear communication throughout the mobilisation lifecycle.
• Build and maintain strong relationships with client and internal stakeholders.
• Chair focus sessions to track progress, gather feedback, and resolve challenges.
• Ensure robust communication plans are in place to keep stakeholders informed and engaged from initiation to close-out.

Resource & Team Setup:

• Lead and manage internal mobilisation teams across departments ensuring there is a coordinated effort and accountability for deliverables.
• Work with the bid team to understand pipeline for future resource requirements and provide support to sales during the bid process.

Knowledge Transfer & Handover:

• Facilitate a structured handover post-mobilisation.
• Conduct post-mobilisation reviews with the client and internal teams to evaluate performance, resolve outstanding issues, and identify future enhancements. Conduct structured project close-outs, handovers to operations, and lessons-learned workshops to drive continuous improvement.

• Relevant degree or equivalent experience.
• Project Management Qualification PRINCE2® Practitioner/Agile/Scrum.
• Proven project management skills with the ability to handle multiple transitions simultaneously.
• Strong understanding of the Facilities Management Industry.
• Excellent project management skills.

AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Liverpool. Concerto Support Services Ltd Central Tech 31 Russell Street Liverpool L3 5LJ and home based. The working pattern at these locations is two days a week with the team and the rest of the week can be worked from home. Monday to Friday, 08.30am to 5.00pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale., We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.