IT Helpdesk Engineer

Due to continued growth we are l ooking for a proactive and customer focussed Helpdesk Engineer to join our IT team.

You'll be the first point of contact for technical support, helping to resolve hardware and software issues while maintaining the performance and security of our corporate infrastructure.

This is a great opportunity for someone who enjoys problem-solving, supporting users, and developing their technical skills in a fast-paced environment.

Excellent communication skills (both in person and remote)

Good problem solving and troubleshooting ability

Customer-focussed with a desire to help users

Customer service experience

Solid technical knowledge across Windows and common business applications

Ability to learn quickly and adapt to new technologies

Strong organisational and prioritisation skills

Desirable

Previous experience in a helpdesk or IT support environment

Experience delivering user onboarding or training

Hands-on experience with Cloud technologies (Microsoft 365)

Exposure to Active Directory and endpoint management

Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years.

Our comprehensive benefits package includes:

30 days paid holiday plus 8 days bank holidays per year.

Uncapped paid leave scheme (upon successful completion of probation period).

Company provided private medical and dental insurance.

QinetiQ Share Incentive Scheme.

Enhanced maternity and paternity pay.

Annual profit and performance related pay scheme.

Death in service (x4 salary).

Company contributions into a group personal pension scheme.

Business travel insurance.

Tax efficient cycle to work and charitable giving schemes.

Tax efficient electric vehicle company car scheme.

We are a highly innovative and rapidly growing defence and technology company that design, develop, and deliver some of the world's most advanced defence related training, products, and services. We were recently crowned Employer of the Year at the British Ex-Forces in Business Awards 2023. We have been listed as one of the '100 Best Large Companies to Work For' in the UK and Midlands by Best Companies several times as well as achieving 'Best Companies 3 Star Accreditation' and a rating of 'world-class' for our employee engagement on a number of occasions. We are also proud to have been honoured with two Queen's Awards for Enterprise in Innovation, for our next-generation GECO military mission planning system. As part of a unique and specialist defence company, our friendly team consists of experienced and highly capable individuals, working together with a mature 'can do' work ethic. Our central business functions are located in an easily accessible, bright and modern head office to the west of Lincoln, alongside our mission systems team, while the majority of our operational specialists are embedded alongside our Defence customers.