Infrastructure Analyst

Hill Dickinson have embarked on an ambitious consolidation and upgrade roadmap, that will see most services aligned with the IT and Business Strategy. As a result, you will be working with some of the latest technologies on the market and given the opportunity to manage and own the technical delivery of our projects. Where possible, training will also be provided on new and emerging technologies to allow you to support them in full. The successful candidate will report to the Service Delivery Manager - Infrastructure and form part of our technical infrastructure team, who pride themselves in the successful delivery of infrastructure and application-based projects.

Introduction to the team

The Infrastructure Team are a dynamic team of IT Professionals based across Liverpool and Manchester and Singapore. The team are responsible for the delivery of technical projects, management and BAU upkeep of the firm's infrastructure, applications, and SQL (Managed by a dedicated SQL function).

Our team are currently working with some of the latest technologies in the market, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. You can guarantee no two days will be the same and the workload is varied.

We pride ourselves in the work we deliver, and the team are friendly and dynamic, always willing to help others in understanding the systems and roadmap we have. With the broadening technology stack, we appreciate that expertise in all technologies isn't possible, but the role requires an enthusiastic and motivated professional who can develop and lead on any emerging workstreams.

As well as being a member of our Infrastructure team, you will also closely align with our enterprise architect, project management office and service desk teams., * Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure / IT Systems Hill Dickinson offer across their UK and International Offices.

• To support and contribute to the organisation's corporate goals and business objectives.
• Support Project Managers giving technical guidance to enable the smooth implementation of Services and Products into the Hill Dickinson Architecture through the Project lifecycle RFP through to BAU Support.
• Act as a point of escalation to Infrastructure Analysts and support them in identifying, troubleshooting, and resolving complex issues.
• Embrace change defined by the Hill Dickinson IT Project Roadmap.
• Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing.
• Work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy.
• Proactively contribute to knowledge transfer to the Infrastructure Analysts and IT Service Desk to move repetitive and well documented tasks to this team.
• Create and maintain systems design and configuration documentation, including creating and maintaining test plans and recovery methods of all systems.
• Keep up to date on infrastructure and security trends, developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm.

• A strong understanding of VMware management and maintenance.
• A strong understanding of Microsoft Azure including Entra and application configuration.
• A strong understanding of Microsoft Server technologies and associated services, including Server 2016, 2019 and 2022.
• A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable.
• An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives.
• Microsoft Active Directory, DHCP, DNS, Sites / Services, and native replication technologies.
• Windows file services including DFSR.
• A strong understanding of applications, HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server back-end configuration is essential.
• A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance.
• A good understanding of telephony and phone systems, including SIP trunking and routing.
• An understanding / reference in the use of change management / problem management.
• A strong understanding of technical workloads and an analytical focus on troubleshooting, time, and task management.

It would be beneficial to have some of the following:

• ITIL v3 Foundation
• Microsoft Certified: AZ-900
• Microsoft Certified: AZ-104
• Microsoft Certified: AZ-700
• Office 365 - Exchange online / Teams / Intune
• Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication
• Microsoft Azure, including deploying and managing of Azure virtual machines
• Mimecast
• Hyper V
• Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint.
• An interest in Cyber / Information security
• iManage10 / Cloud / Share
• Remote Desktop Services
• Any prior experience with FortiGate firewalls
• Aderant
• BigHand

Hours: Monday to Friday, 08:00 - 18:00 (35 hours per week)

Happy to talk flexible working

Flexibility in working hours is a requirement and you can expect that additional hours, evening and possibly weekend work may be required to meet deadlines and fulfil all the obligations of the role to the required level. Participation in a shift rotation / out of hour's service is a requirement for this role. Travel to all offices and some client sites will be required from time to time.

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2025 for the second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team: IT Operations - Infrastructure

Location: Liverpool or Manchester

Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

• Annual leave starting at 25 days
• Annual bonus scheme
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• Medicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
• Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons.
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment