Product Owner

• Define, prioritise, and manage the product backlog to ensure delivery of high-value features aligned with business objectives and customer needs.
• Work with stakeholders, customers, and internal teams to gather requirements.
• Translate requirements into clear functional specifications, user stories, acceptance criteria, workflow diagrams, and use cases.
• Collaborate closely with engineering, QA, UX, and architecture teams throughout the product lifecycle.
• Develop a deep understanding of the product, domain, customer workflows, and business rules to inform product decisions.
• Lead Agile ceremonies such as backlog refinement, sprint planning, sprint reviews, and product demos.
• Validate product functionality, support testing cycles, and ensure delivered features meet acceptance criteria and quality standards.
• Review and understand incoming support tickets to categorise issues, severity, and business impact.
• Prioritise tickets and assign them effectively to the appropriate engineering or product teams.
• Provide clear timelines, status updates, and progress communication to the support organisation.
• Identify recurring issues and convert them into backlog items, improvements, or product enhancements.

• Excellent user story writing skills, with clear acceptance criteria and process documentation.
• Strong understanding of Agile principles, especially Scrum or Kanban.
• Ability to collaborate effectively with engineers and product team.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, coordination, and stakeholder-management skills.
• Ability to translate business language into technical details.

Desirable Skills

• Experience in BFSI domain, financial operations, reconciliations, or complex enterprise back-office systems.
• Experience with AI-assisted features or generative AI tools.
• Basic understanding of APIs, data models, SQL, or reading technical logs is an advantage.
• Hands-on experience with tools like Jira and Confluence., Bachelor's degree in Computer Science, Information Technology, Business Information Systems, Engineering, Mathematics, or a related discipline., * Experience as a Product Owner, Business Analyst, or similar role in software development.
• Experience working in Agile teams with iterative delivery cycles.
• Exposure to enterprise software, SaaS platforms, or complex B2B products is highly beneficial.
• Experience in software vendor environments.

• Flexible benefits to include company pension scheme (matched up to 5%), life assurance, income protection and private medical insurance
• The opportunity to work and develop in a growing and market leading organisation
• 25 days annual leave (increasing with service to 28 days)

Smartstream is embarking its most exciting journey in recent times. To continue to service and support the world's top banks and asset managers we are constantly innovating to cement our industry leading position for the next decade. Working with our product development centres in Mumbai, Bangalore, Bristol we are building modern software using constantly evolving agile and extreme practices. Independent autonomous teams build, maintain and support services which allows them to develop expertise in technology and business domains.