Principal Insight Analyst - Operations & Engineering

Principal Insight Analyst

You'll be part of the Operations Delivery Intelligence (ODI) directorate, leading the delivery of actionable insight that enables better decision-making and improves business performance across your assigned area. This team plays a critical role in translating complex data into clear, decision-ready insight that drives measurable outcomes for the airline.

What you'll do:

• Lead and manage insight analyst teams to deliver insight projects from scoping through to delivery
• Structure complex, ill-defined business problems and frame insight solutions aligned to business goals
• Provide senior oversight of the design, lifecycle and adoption of insight and data visualisation products
• Set direction for best practice in insight interpretation, narrative development and decision-ready output
• Work with Communities of Practice to evolve enterprise insight and usability principles
• Ensure the quality and timely delivery of actionable insight for an area of the business
• Acquire, process and analyse large and complex data sets to generate high-quality insights
• Conduct in-depth investigations into performance issues and business opportunities
• Translate analytical findings into clear, actionable recommendations
• Provide regular performance and insight updates to senior audiences
• Design and build intuitive data visualisations that deliver automated, actionable insight
• Advise stakeholders on how insights and visualisations can improve business outcomes
• Oversee the improvement and decommissioning of existing insight products
• Monitor industry trends in insight, analytics and decision-support technologies
• Ensure adherence to published frameworks, best practice and ethical standards

• Strong analytical mindset with the ability to structure ambiguous problems
• Proven experience leading insight delivery and influencing decision-making
• Ability to communicate complex information clearly to both senior and non-technical audiences
• Confidence challenging constructively and influencing senior stakeholders
• Strong stakeholder relationship-building capability
• Experience coaching, managing and developing others
• Ethical, responsible and consultative approach to insight delivery
• Collaborative, resilient and adaptable working style
• Continuous improvement mindset with a strong focus on business impact

Your experience:

• Numerate degree or equivalent OR
• Experience of applying data insight to business problems

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.