1st Line IT Support Engineer

You will provide first-line support to our users, helping resolve day-to-day IT issues and ensuring a smooth experience across our systems. Full training, mentoring, and progression opportunities are provided., * Respond to IT support requests via phone, email, and helpdesk tickets

• Provide friendly, professional first-line support to end users
• Set up and manage Microsoft 365 users, including:
• Creating and onboarding users
• Password resets and account access issues
• Basic Microsoft 365 administration tasks
• Support Windows and Mac devices
• Assist with software installation, configuration, and updates
• Troubleshoot basic networking issues such as connectivity and VPN access
• Log, update, and resolve tickets accurately within our ticketing system
• Escalate more complex issues to senior engineers when required
• Carry out routine system checks and basic troubleshooting
• Communicate clearly with users, keeping them informed throughout the support process

We are looking for a motivated and customer-focused 1st Line IT Support Engineer to join our growing IT support team. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and developing their technical skills with support from more senior engineers., * Previous experience in an IT support or helpdesk role is desirable but not essential

• Basic understanding of IT concepts such as devices, users, and software
• An interest in Microsoft 365 and cloud technologies
• Strong customer service skills with a clear and professional communication style
• Willingness to learn and develop new technical skills
• A proactive and positive attitude to problem solving

Training and Development

• Hands-on mentoring from experienced and senior engineers
• Structured learning and real-world support experience
• Clear opportunities to progress within the business as skills develop, * A-Level or equivalent (preferred), * Technical support: 1 year (required)
• Customer service: 1 year (required)