IT Support Technician

An exciting opportunity has arisen to join a reputable, family owned insurance company, based in Bournemouth. This role and will sit within their close-knit, supportive IT team and will be responsible for supporting internal users.

You will be the first point of contact for all users, providing support with any IT related queries. You will be working on a wide range of diverse tasks, including setting up computers for new starters and dealing with any IT related queries and issues, escalating where necessary., * Support on both hardware and software related queries from the business.

• Identify, troubleshoot and resolve any hardware or software related issues.
• Log and resolve any incidents.
• Escalate any issues where necessary.
• Set up new starters.
• Support the wider team with any other duties.
• Establish a good working relationship with other departments.

• You should be self-motivated to learn and advance your technical knowledge, with a keen interest in the IT industry, AI and new technology.
• Driven to resolve all types of incidents and problems.
• Customer focused.
• Ability to work as part of a team to obtain incident and problem resolutions.
• Meticulous & methodical with a can do attitude.
• Attention to detail.

Desirable Experience:

• Experience of Office 365
• Experience of Entra ID (Azure AD)
• Experience of Sharepoint
• Experience in VOIP

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year