IT Service Desk Analyst

This is an ideal opportunity for an IT Service Desk Analyst to provide front-line technical support to a global, multi-site user base, with a primary focus on incident management and the day-to-day operation of the service desk.

We help protect critical infrastructure, public safety operations, and enterprise environments around the world. That means our own security posture is not just an internal IT matter - it is a commercial and reputational imperative. Our customers buy trust as much as they buy technology.

The IT Service Desk Analyst will work closely with the IT Infrastructure Manager and wider IT team to support the smooth delivery of IT services across UK sites including Sheffield, Nottingham and Scunthorpe, requiring regular on-site presence. The role involves troubleshooting and resolving technical issues, supporting users with Windows and Microsoft 365 technologies, and contributing to the wider service management framework while maintaining a proactive, customer-focused approach., * Provide first-line service desk and deskside support for incidents and service requests, including initial diagnosis, troubleshooting and resolution of common Windows, Microsoft 365, device, access and connectivity issues, with complex infrastructure, network, security and specialist application issues escalated to the appropriate team member or supplier.

• Manage and prioritise tickets within the service desk system, ensuring timely resolution
• Support Windows PCs, Microsoft 365, Teams, SharePoint, OneDrive, printers, mobile devices, user access, device builds, software requests, remote access and common business application issues.
• Deliver on-site support across Sheffield, Nottingham and Scunthorpe locations (requiring travel)
• Collaborate with the wider UK-based service function to support global IT operations
• Escalate issues to senior IT staff or third-party vendors where necessary
• Assist in service management processes, including reporting and documentation
• Contribute to continuous improvement of IT support practices and user experience.

• Strong technical knowledge of Windows PCs, Microsoft 365, and core IT applications
• Familiarity with IT service desk systems and incident management
• Ability to troubleshoot hardware, software, and connectivity issues
• Strong problem-solving and analytical skills
• Previous hands-on experience in a service desk or IT support role

Qualification Level

• Relevant IT qualification (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications) desirable
• Full UK driving licence and access to a car required

Key Personal Attributes

• Proactive, customer-focused, and able to build strong working relationships
• Flexible and adaptable with the ability to work in a fast-paced environment
• Strong communication skills (both verbal and written)
• Self-motivated with the ability to work independently and as part of a team
• Willingness to travel regularly between sites

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Synectics.

Who is Synectics? Synectics Plc is an AIM-listed Group and a leader in advanced security and surveillance systems that help protect people, property, communities, and assets around the world. Our vision is to be at the forefront of developing solutions tailored for specific markets where security and surveillance are critical to operations. We will be the go-to provider in these markets - protecting what matters, where it matters most. Our purpose: We value our people and culture highly, and through this, we build a deep understanding of our customers' needs and strive to continually enhance our products, services, collaboration and support to create solutions they can rely on completely. A Unique Business with a Unique Culture Synectics combines the scale and track record required to handle major projects with the agility, innovation and 'can do' attitude of an independent firm. Our business is built around some fundamental strengths: * Customer-led innovation * Deep industry expertise * Long-term partnerships * Specialists in complex and regulated environments These have enabled us to build a formidable company with the foundations for considerable growth. With over 35 years of field-proven experience, Synectics has acquired intimate knowledge of the unique customer requirements and priorities in commercial, public, and industrial environments where security is critical to their operations. Our Values: Our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.