IT Support Engineer (Service Desk / IT Engineer)

• Manage and resolve support tickets across a range of customer environments
• Provide remote support to customers from the office
• Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined)
• Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams
• Assist with onboarding tasks and customer setups
• Deploy and support security solutions including endpoint security, email security, backup, remote monitoring and management (RMM), security awareness training, and password management tools
• Work with and support solutions within the Acronis stack
• Support internal IT systems and staff within F One
• Work closely with the IT Project Engineer to assist with migrations and project delivery
• Maintain accurate documentation and update ticketing systems

• Minimum 1-3 years' experience in an IT support or service desk role
• Strong troubleshooting and customer service skills
• Good understanding of Microsoft 365
• Experience configuring end-user devices
• Exposure to deploying or supporting security tools such as endpoint protection, email security, backup solutions, or RMM platforms
• Clear communication skills, both written and verbal
• Ability to prioritise and manage workload effectively, * A proactive and reliable team player
• Someone who enjoys solving problems and helping customers
• Keen to develop and grow within a fast-moving MSP environment

• Competitive salary
• Ongoing training and development
• Opportunity to play a key role in a growing MSP
• Company and team-based incentives

Pay: £30,000.00-£37,500.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Discounted or free food
• Free parking
• Life insurance
• On-site parking

F One Technologies is a growing managed service provider delivering modern, cloud-first IT solutions to SMEs across the UK. We support businesses with Microsoft 365, cybersecurity, device management, and cloud migrations, helping them stay secure, productive, and scalable.We are looking for an IT Support Engineer to join our service desk team, focusing on delivering high-quality support to our customers and assisting with day-to-day IT operations.