Digital Training & Learning Technology Delivery Manager

The Atlas Training Product Team designs, delivers and continuously improves digital training and adoption products that enable effective use of the Atlas case-working system across Migration and Borders Digital. The team supports a large and diverse operational user base spanning Border Force, Immigration Enforcement, Customer Services Group and cross-cutting services, ensuring learning is accessible, current and aligned to live services.

The team owns a suite of core training products, including a centralised learning catalogue, role-appropriate learning materials, a dedicated training environment for safe skills practice, and an integrated Atlas chatbot that provides just-in-time guidance and signposting to approved content. These products are maintained through regular analysis of user errors, feedback, service change requests and usage data, enabling the team to prioritise high-impact improvements and reduce repeat operational issues.

In addition, the team leads a cross-directorate Community of Practice, bringing together product owners, business change colleagues and subject matter experts to drive consistency, reduce duplication and upskill the wider organisation in digital learning practices. Through this model, the Atlas Training product team plays a critical role in supporting service stability, adoption and continuous improvement.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital., As the Digital Training Design and Learning Technology Delivery Manager you will support the delivery of the digital training strategy and adoption approaches for new technology deliveries. Your role will help to ensure that every technical delivery includes digital training and adoption activities (integrated where possible) including supporting the completion of mandatory Training Needs Analysis. You will work in a team that ensures that every delivery embraces all aspects of digital adoption to support the Atlas Case working system and other Home Office Digital technical solutions

Joining the Home Office Technology Delivery community, you will share knowledge and experience with colleagues across the department and wider Government, building skills and helping to apply good practice and standards.

You will support the UK’s security and prosperity through the products and services that you help to deliver., Your main day to day responsibilities will be:

• Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.
• Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.
• Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.
• Manage risks, issues, and dependencies appropriately.
• Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.
• Support the delivery the overarching MBD training strategy, ensuring operational deliverables, alignment with broader government priorities, balancing risk, complexity and delivery timelines.
• Coach and deliver training to colleagues and business stakeholders in the creation of digital and integrated learning products.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available., For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance. The pay ranges for this role is: £51-200 - £54,200.. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.

Working at the Home Office

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Understanding different delivery approaches, such as Agile and Waterfall, identifying the most appropriate methodology for the situation, and helping a team to implement and improve processes,
• Facilitating the delivery of technology products and services throughout their lifecycle,
• Creating the best team makeup for the situation, and bringing people together into a motivated team,
• Identifying and managing risks, issues, and dependencies,
• Communicating between technical and non-technical stakeholders, and effectively managing stakeholder expectations,
• Monitoring the performance of suppliers and acting as a point of contact with them.
• Skilled in designing and delivering technical training using tools such as Articulate and Premiere Pro.

SFIA capability framework

Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org).

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA Levels of responsibility to understand what would be expected for each technical skills listed below.

• Risk Management (BURM) – level 3
• Project Management (PRMG) – level 3
• Stakeholder Relationship Management (RLMT) – level 3
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3
• Organisational Facilitation (OFCL) – level 3, * Project Management (PRMG) – level 3
• Stakeholder Relationship Management (RLMT) - Level 3
• Team dynamics and collaboration (HO33) - Level 3, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., Candidates reaching the required standard will then be invited to attend an interview. The interview will assess your Technical Skills (SFIA Framework) and Behaviours using technical and behaviour-based questions.

At the beginning of the interview, you will be required to deliver a presentation. The presentation topic will be provided to you 5 working days before your interview.

If you are invited to an interview, you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents., For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected., We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.

£51,200 - £54,200 New entrants to the Civil Service will start their role on the salary band minimum £51,200 for London roles.

You may be eligible for an additional Recruitment and Retention Allowance (RRA), pending a Capability and Skills Assessment, with a value of up to £8,300. A Civil Service Pension with an employer contribution of 28.97% GBP, Alongside your salary of £51,200, Home Office contributes £14,832 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work for us...

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service.
• 8 days of public holidays, plus 1 additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.