Technical Sales Engineer (IT Services)

This is a varied and hands-on position where you will primarily deliver IT support and service desk assistance, while also taking ownership of incoming sales enquiries, quoting, and supporting new business opportunities.

You'll be the first point of contact for both technical issues and new enquiries, making this a great opportunity for someone looking to develop into a client-facing, commercially focused IT role., Technical Support & Service Delivery (Primary Focus)

• Provide remote and on-site IT support to clients across a range of technologies
• Manage and resolve service desk tickets in line with SLAs
• Diagnose and troubleshoot hardware, software, and network issues
• Assist with the delivery of IT projects and system implementations
• Install, configure, and maintain desktops, servers, and cloud services
• Maintain accurate documentation and update internal systems

Sales Enquiries & Quoting

• Act as the first point of contact for incoming enquiries (phone, email, website)
• Respond promptly to new enquiries and gather client requirements
• Recommend appropriate IT solutions based on client needs
• Prepare and send quotes for IT services, hardware, and projects
• Follow up on quotes and maintain communication with prospective clients
• Work with suppliers and internal teams to scope and price solutions

Pre-Sales & Client Engagement

• Support client meetings and assist in presenting technical solutions
• Communicate technical concepts clearly to non-technical stakeholders
• Identify opportunities to improve client systems or introduce additional services
• Contribute to winning new business and building long-term client relationships, * 37.5 hours per week (Monday-Friday, 8:30am-5:00pm)
• Hybrid working (remote, office, and client site visits)
• Full UK driving licence and access to a vehicle required (business mileage reimbursed for client visits)

Essential:

• Experience with Microsoft technologies (Windows 11, Microsoft 365, Windows Server)
• Basic understanding of networking (LAN/WAN, DHCP, firewalls)
• Strong communication and customer service skills
• Good organisational and time management abilities
• Ability to prioritise and manage a varied workload

Desirable:

• Experience working within an MSP or IT support environment
• Exposure to Microsoft Azure
• Experience in client-facing or pre-sales situations

Personal Attributes

• Friendly, professional, and confident with clients
• Proactive and eager to learn
• Strong problem-solving skills
• Interest in developing commercial and sales skills alongside technical ability, * Do you have a current driving licence and ownership of a personal vehicle?
• Do you live around the Rossendale area or within a 30-minute commute?
• Do you have experience in client-facing technical discussions or presentations?
• Do you have experience working for an MSP?

• 20 days annual leave + bank holidays
• Company pension
• On-site parking
• Employee discounts
• Referral programme
• Ongoing training and development opportunities
• Opportunity to progress into a more senior technical or sales-focused role

Why Join Us?

This role offers the chance to build a career that combines technical expertise with business and client interaction. You'll gain exposure to both IT delivery and the commercial side of the business, with clear opportunities to grow as the company continues to expand.

Equal Opportunities Statement

J700 Group Limited is an equal opportunities employer. We ensure no applicant or employee receives less favourable treatment on grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

No Agencies Please

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Work from home

J700 Group Ltd provides reliable, high-quality IT support and managed services to businesses across Lancashire and Manchester. As we continue to grow, we are looking for a motivated and client-focused individual to join our team in a role that blends technical support with sales and client engagement.