Customer Solution Architect

• Proven experience in a customer-facing Solution Architect or Technical Consultant role

• Strong experience producing customer-facing HLDs and LLDs

• Experience designing SaaS or managed service solutions

• Understanding of regulated or compliance-driven environments

• Excellent customer communication, workshop facilitation, and presentation skills

• Ability to balance customer requirements with product and service constraints

Desirable

• Experience with compliance, archiving, or regulated data platforms

• Exposure to financial services or regulated communications environments

• Experience supporting technical pre-sales or complex customer onboarding

• Familiarity with structured service delivery or professional services models Personal Attributes

• Strong customer-first mindset

• Confident, credible, and consultative in customer engagements

• Structured and detail-oriented in design documentation

• Comfortable managing multiple customer designs concurrently

Qualifications

Bachelor's degree in:

• Computer Science

• Software Engineering

• Information Systems

• Engineering

• Or a related technical field or relevant business experience

Expected knowledge:

• Cloud platforms (one or more of) AWS, Azure, Google Cloud

• System architecture and design: APIs, microservices, integrations, Data flows, scalability, security

• Infrastructure concepts: Networking, authentication, IAM Containers (Docker, Kubernetes)

• Understanding of: DevOps practices, CI/CD pipelines Databases (SQL and NoSQL)

Certifications:

• AWS Certified Solutions Architect

• Azure Solutions Architect Expert

• Google Professional Cloud Architect

• TOGAF (for enterprise-focused roles) 3-8+ years in roles such as

: * Solutions Architect

• Sales Engineer / Pre-Sales Engineer

• Technical Consultant

• Implementation Architect Nice-to-Have Qualifications

• Master's degree (MBA or MSc)

• Agile / Scrum certifications

• ITIL (for service-oriented environments) * Experience with RFPs, proposals, and SOWs

• Company pension
• Free parking
• On-site gym
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Knutsford WA16 8WZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

We build next-generation solutions for capturing and archiving regulated data from voice, messaging (e.g., WhatsApp, Teams), and operational technology systems. Our platform is trusted by organizations in the finance and compliance sectors, where data integrity and regulatory adherence are critical. As regulatory demands continue to grow, so does our mission: to empower businesses with secure, efficient tools for managing vital data in highly regulated environments.