Technical Support Specialist

As a Technical Support Specialist, you'll play a crucial role in ensuring our customers receive the best possible experience with our products and services., * Provide 1st and 2nd line technical support for Broadcast Radio products.

• Set up, configure, and install authorised software on laptops and desktops.
• Deliver exceptional customer support, troubleshooting, and training.
• Build and maintain positive relationships with colleagues and customers.
• Stay informed about advancements in relevant technologies.
• Represent Broadcast Radio at public events and trade exhibitions as needed.

As we expand, we're looking for a motivated individual to join our expert technical team. If you're passionate about technology, eager to learn, and thrive on delivering outstanding customer service, we'd love to hear from you!, * At least 1 years' experience in a 1st or 2nd line technical support role.

• Hands-on experience with ICT hardware setup and maintenance.
• Knowledge of Windows Desktop and/or Windows Server operating systems.
• Excellent customer service, troubleshooting, and prioritisation skills.
• Ability to travel within the UK and overseas.
• A strong interest in emerging technologies.

Desirable (but not required):

• Experience with AV equipment installation or support.
• Background in radio or audio technology.
• Providing technical services to educational institutions.
• Delivering technical training, one-on-one or to groups.
• Access to a vehicle and a full driving licence., * A-Level or equivalent (required), * Support or Helpdesk: 1 year (required)

Competitive Salary & Benefits | UK-Based Role with Travel Opportunities, * Comprehensive training to get you up to speed with our products and services.

• Opportunities to grow your skills and advance your career in a cutting-edge field.
• A supportive and dynamic team environment.
• 28 days holiday per year including UK bank holidays, plus your birthday on top - all as fully paid leave!
• Private health insurance (subject to acceptance by the insurance company)

Previous experience in radio technology is helpful but not essential-your willingness to learn and deliver top-tier customer service is what matters most.

Ready to Take the Next Step?

Join us and be part of a team that's shaping the future of broadcast radio technology. Apply today and let's start the conversation!

Important note: We're looking to fill this role as soon as possible, so applicants should already be based in the United Kingdom and able to attend an in-person interview within the next two weeks if required. Ideally, you'll be located within Yorkshire or Lincolnshire, or within a reasonable commuting distance of the role. Unfortunately, we're not able to consider applications from candidates currently based overseas at this time.

Job Types: Full-time, Permanent

Pay: £27,000.00-£31,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance

Founded in 1997 by two university friends with a passion for radio, Broadcast Radio Ltd has grown into a leader in broadcast radio technology, providing complete solutions for radio stations of all sizes, from on premise solutions to cloud services, studio builds, installation, training across the UK and internationally.