System Administrator

ECHO Realty is looking for a System Administrator to join our IT team.

The Team

Our four-person IT team is responsible for the day-to-day administration, support, maintenance, and continuous improvement of ECHO's technology environment.

• We are different than your typical IT team and operate as an integrated part of our company.
• We challenge ourselves to be approachable, understand business needs, identify areas where technology can make an impact, and work closely with our colleagues to deliver creative solutions.
• We ensure the reliability, security, and performance of core infrastructure, end-user systems, identity and access services, collaboration platforms, and related business technology.

The Role

This position will support the operational continuity, standardization, incident response, and delivery of secure, high-quality IT services across the organization.

We are looking for someone who can:

• Model ECHO's core values (The ECHO Way) and exhibit exemplary leadership
• Administer and support Windows and/or macOS endpoints, core business systems, user accounts, email, collaboration platforms, and enterprise applications
• Monitor and maintain server, storage, network, backup, endpoint management, and cloud-based systems to ensure availability and performance
• Provision, configure, maintain, and decommission user devices, accounts, groups, permissions, and software in accordance with company standards
• Troubleshoot and resolve hardware, software, connectivity, authentication, printing, and application issues across office and remote environments
• Execute routine operational tasks including patching, upgrades, system hardening, backup verification, asset lifecycle activities, and preventive maintenance
• Support identity, access, and security controls including MFA, least-privilege access, device compliance, logging, and policy enforcement
• Document configurations, procedures, standards, diagrams, troubleshooting steps, and support knowledge for repeatable operations
• Participate in incident response, root-cause analysis, remediation, and recovery efforts for outages, security events, and service disruptions
• Assist with implementation and administration of endpoint management, MDM, scripting, automation, and systems integration initiatives
• Coordinate with vendors and internal stakeholders to resolve escalated issues, manage support tickets, and maintain service quality
• Support office technology, conference room systems, printers, telecommunications, and other end-user productivity services as required
• Maintain confidentiality, integrity, and availability of company systems and data in all administrative activities
• Execute other job-related duties, projects, and responsibilities as assigned by the Vice President of InfoSec & Tech
• Support ad-hoc operational, technical, and administrative needs of the department and organization, including tasks not otherwise listed in this description
• Travel to our satellite offices (currently located in Nashville, TN and Carmel, IN) on a quarterly basis
• Travel to remote properties as needed

The Technology

We use a variety of technologies at ECHO and are looking for someone with expertise in several of these areas:

• Microsoft 365, Intune, and Entra ID
• Ubiquiti networking
• NetApp storage
• Windows Server, Windows 11, macOS, iOS, Android
• File sharing, backups, and common business applications
• Scripting or automation tools like PowerShell or shell scripting
• Security-minded administration practices, including access control, endpoint protection, patching, and auditability

• System administration across workstation, server, SaaS, and cloud environments
• Strong troubleshooting and root-cause analysis
• Identity and access management discipline
• Security awareness and adherence to operational controls
• Patch, configuration, and change management
• Backup, recovery, and business continuity support
• Documentation and process standardization
• Customer service and end-user support orientation
• Ability to prioritize multiple issues and deadlines
• Clear written and verbal communication
• Sound judgment and discretion with sensitive information
• Initiative, ownership, and follow-through
• Ability to work independently in a lean IT environment
• Continuous improvement mindset with automation aptitude

Education and work experience requirements

• Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred
• Equivalent, relevant work experience may be substituted for formal education
• 3+ years of hands-on IT support or system administration experience is preferred
• Industry certifications such as Microsoft, CompTIA, or similar are a plus

At ECHO, we've gone to great lengths to build a culture of empowerment and integrity. Our employees are encouraged to think differently and bring new ideas to every conversation. We believe success is built from the inside out, which is why we have always been intentional about fostering the culture at ECHO. It starts with hiring the right people for our team, and it continues throughout everything we do. This all-in mentality is the bedrock of our culture, which we affectionately refer to as The ECHO Way. Through effective communication, empowerment and leading by example, we hold ourselves to these principles in all that we do. Why ECHO? At ECHO, the vibe is perpetually welcoming-and business relationships are authentic, in large part because this self-professed team of straight shooters work hard every day to stay on top of market trends, listen to their clients' needs, bend when they need to and close deals that lead to long-term business success for everyone involved. We seek individuals who want to be part of our hard working, highly successful team.