Jr. IT Specialist

Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking a Jr. IT Specialist to join our Los Angeles office. The Junior IT Support Specialist provides first-level technical support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This role focuses on delivering timely, professional, and effective assistance for basic hardware, software, and account-related issues. The position is ideal for someone early in their IT career who is eager to learn, develop technical skills, and grow within a collaborative IT team.

The Junior IT Support Specialist works closely with senior IT staff, learning standard processes and escalating more complex issues as needed.

The following set of success factors describe the characteristics of those who are successful in our Firm:

• Helpful, Congenial, Personable, Positive
• Unpretentious, Approachable, Respectful, Team Oriented
• Organized, Timely, Confidential, Responsive (within 24 hours)
• Accountable, Takes Ownership, Corrects Mistakes
• Adept and Creative Problem Solver

Essential Job Functions:

• Provide first-level support for common end user technical issues (hardware, software, connectivity, and basic application support)
• Monitor ticketing system and ensure timely updates, resolution, or escalation
• Escalate complex or unresolved issues to senior IT team members
• Assist with account setup and basic administration (Active Directory and Microsoft 365)
• Assist with setup of workstations, printers, and office equipment
• Support onboarding and offboarding tasks, including equipment setup and user provisioning
• Provide basic support for phones, video conferencing, and collaboration tools (Teams, Zoom, etc.)
• Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm
• Maintain accurate documentation of IT service requests, tickets, processes, troubleshooting steps, as well as IT policies and procedures
• Deliver friendly, clear communication to attorneys, staff, and vendors
• Learn firm systems, tools, and processes to build technical proficiency
• Additional special projects or duties as assigned

• High School Diploma required. Associate's or Bachelors' degree in IT or related field preferred
• Minimum of 1 year of IT support or help desk experience. Internships will be considered
• Basic knowledge of Microsoft Office Suite, specifically Excel, Word, and Outlook. OneDrive, Teams & SharePoint are highly desirable.
• Familiarity with Windows OS and general computer troubleshooting
• Law Firm experience a plus, working knowledge of the legal process preferred
• Strong customer service and communication skills
• Willingness to learn new technologies and follow established processes
• Organized with good attention to detail in ticket documentation
• Self-motivated and take direction from senior staff
• Flexibility to work outside of business hours and overtime as required
• This position may require travel to assigned support locations and other locations as needed