Senior User Experience Designer

Serve as the Senior Human-Centered Design (HCD) Strategist on Medicaid outcome-focused pilot team, contributing senior domain expertise while collaborating across policy, operations, eligibility, and information technology functions.

Lead human-centered design practice across the Medicaid eligibility, enrollment, and renewal lifecycle, analyzing current-state journeys, designing improvements, and supporting implementation alongside program and IT teams.

Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to surface pain points, friction points, and unmet needs across the consumer and worker experiences.

Ensure all design work prioritizes usability, accessibility (Section 508 and WCAG), inclusion, and equity for diverse populations.

Apply and contribute to design system standards to drive consistency and quality across the user experience.

Facilitate stakeholder engagement across program staff, IT teams, executive leadership, and beneficiary communities.

Present research findings and design recommendations in clear, decision-ready formats.

Ensure compliance with federal and state policies while delivering measurable improvements.

Lead HCD capacity-building initiatives, mentoring teams and embedding user-centered practices.

Collaborate with engineers, product managers, and business analysts to translate HCD insights into technical requirements and user stories.

• A minimum of seven (7) years of experience as a Human-Centered Designer, Service Designer, UX Strategist, or equivalent role, including work in regulated or large-scale environments.
• Experience designing digital products using human-centered design principles.
• Strong cross-functional collaboration and communication skills.
• Expertise in qualitative research methods (user interviews, usability testing, synthesis).
• Expertise in service design methods (journey mapping, service blueprinting, prototyping).
• Experience with accessibility standards (WCAG, Section 508).
• Experience working in government or regulated environments., * Experience with Medicaid, CHIP, SNAP, TANF, or public sector benefits programs.
• Experience with healthcare, public sector, or nonprofit organizations.
• Knowledge of federal/state compliance and procurement processes.
• Experience in agile delivery or modernization projects.
• Experience with design systems and AI-assisted workflows.
• Experience in content design and plain language initiatives.
• Experience mentoring teams and leading workshops.
• Relevant certifications (NNG, IDEO, CUA, etc.).