AI Automation Architect

7+ years in automation, digital transformation, or enterprise application delivery, with at least 3 years in a technical lead or architect role owning end-to-end automation programs. Deep hands-on experience with one or more enterprise automation/workflow platforms: ServiceNow Flow Designer / Virtual Agent, Microsoft Power Platform (Power Automate + Copilot Studio), UiPath / Automation Anywhere with orchestrator-level exposure, Salesforce Flow / Agentforce, Pega / Appian / Camunda, or comparable enterprise platforms. Experience designing and governing conversational AI or virtual agent platforms at scale - including intent taxonomy design, NLP tuning, agent handoff logic, and knowledge management. Strong API integration architecture experience: RESTful service design, OAuth patterns, webhook orchestration, error handling, and retry strategy for enterprise integrations. Demonstrated ability to run delivery programs end-to-end: scope definition, effort estimation, sprint planning, risk management, and stakeholder communication.

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