Department Head- Systems Administrator

Administration: Responsible for the management and supervision of Information Technology. This position reports to the Library Director. Has administrative authority in the absence of the Director and/or other senior department heads.

Personnel: Supervises information technology staff and consultants including hiring and training, conducting yearly evaluations, scheduling and overseeing timesheets.

Information Technology: Oversees maintenance of the library's technology infrastructure, including computer hardware and software, servers, data networks, portable devices, audio-visual and other devices. Evaluates, recommends and implements new technologies. Provides instruction and coordination in the library's Maker Space/Computer Lab.

Webmaster: Updates and maintains the library website. Coordinates creation of new website design and content., * Lead the design, implementation, security, and maintenance of the Library's IT infrastructure, including servers (on-premise and cloud), network architecture, storage systems, and endpoint devices.

• Maintain, order and troubleshoot the staff and public computer workstations, printers and related equipment.

• Maintain licenses for current and future versions of library software, e.g., Microsoft Office, Deep Freeze, Envisionware, etc.

• Install, update, and troubleshoot software and hardware throughout the library: Apple MacBooks, Mac Minis, Dell laptops, workstations and servers.

• Oversee network performance and security, including VLANs, firewalls, VPNs, SD-WAN, and wireless systems.

• Oversee the architecture, development, accessibility, and ongoing optimization of the Library's website and digital presence.

• Develop and teach technology classes and services for patrons and staff of all ages and skill levels, e.g., Google Apps, WordPress, etc.

• Develop technology-based programming for the library Create Space, e.g., NJ Makers Day, Maker Madness, and Maker Camp.

• Provide patron assistance in Library Business Center and Digital Device Clinics.

• Keep the Library current on new technology trends.

• Identify, develop, and enlarge our technology resources and digital collections (e.g., Ebscohost, Infobase, etc.)

• Serve as the liaison to JerseyConnect regarding network connectivity, e.g., router and network communications rack.

• Support and troubleshoot Library e-content platforms: eBCCLS, OverDrive, Libby, Hoopla, RB Digital, etc.

• Supervises, trains, schedules, and evaluates tech support staff.

• Attend local, state and regional meetings and conferences related to digital services, computers and technology, e.g., BCCLS technology committee, Computers in Libraries, MentorNJ, etc.

• Position requires evening and weekend hours.

• Other tasks may be assigned to the position as needed.

• Technology certifications such as CompTIA A+, Network+, and Security+ required, and product specific certificates (Microsoft, Cisco) preferred.
• ALA accredited MLS and NJ Professional Librarian Certification desirable.
• Experience with library technology.
• Knowledge of and experience in maintaining computer hardware and software.
• Knowledge and skill in the support and deployment of Windows, Mac OSX, and iOS operating systems.
• Experience managing Windows Server environments including Hyper-V, Failover Clusters, Domains, Active Directory and fileshares.
• Working knowledge of networked building-wide systems, e.g., HVAC, security cameras, automated door locking systems, Solar panel management, Lutron automated lighting, etc.
• Ability to diagnose and correct technical problems.
• Familiarity with web development, CMS platforms (e.g., Squarespace), and accessibility standards and API connections.
• Knowledge of network infrastructure, including VLANs, VPNs, firewalls, and wireless systems (e.g., Cisco Meraki).
• Experience managing Zoom Workplace, VOIP phones, and Slack organization messaging platforms, or similar systems.
• Experience with 1Password or similar password management tools.
• Ability to instruct library users in computer use and applications.
• Ability to design and lead Maker Space activities for youth and adults.
• Familiarity with and strong enthusiasm for current and emerging technologies.
• Ability to work independently and prioritize tasks.
• Committed to ongoing professional growth and development in a changing environment
• Strong communication skills.