User Experience Strategist - Workplace

• Collaborate with the global client project team, as well as the User Strategy and ERA-co teams across San Francisco, New York, London, Australia, and other global locations, to deliver high-quality consulting outcomes.
• Support the overall project lead in implementing projects, ensuring a high level of innovation, best-practice delivery, and a client-centric mindset. Manage business risks and identify opportunities for future and downstream work.
• Work effectively with geographically dispersed client and internal teams to maintain strong communication and collaboration.
• Demonstrate strong facilitation skills, including leading workshops, conducting interviews, delivering presentations, and hosting team briefings, town halls, and forums.
• Contribute to growing internal and client knowledge through report writing, development of workplace and amenity strategies, and preparation of research summaries.
• Apply strategic foresight to identify emerging trends, lead visioning activities, conduct benchmarking studies, and map paths to change.
• Undertake data analysis, including existing building condition assessments, space demand modeling, and growth projection analysis.
• Translate complex datasets into clear, actionable insights that inform strategic decision-making.
• Build and maintain long-term client relationships through articulate, high-level conversations that support project success and organic business growth.
• Participate in local and international travel as required.
• Share knowledge and collaborate with local and global teams through regular catch-ups, project meetings, and knowledge-sharing sessions.
• Conduct desktop research and contribute to thought leadership initiatives.
• Prepare high-quality deliverables using Excel, InDesign, PowerPoint, and Word.

• 3-6 years post graduate experience.
• Strong strategy, workplace or amenity experience and passionate about the future of spaces and workplace.
• Academically qualified in a relevant field (architecture, design, business etc.).

We're a small team with big ambitions. We are committed to building a culture dedicated to personal growth and individual expression. Certain attitudes define how we work and are important in what we seek for our culture:

//HUMAN FIRST - Champion the End User

We communicate with clarity, free from jargon, to stay in line with real people. We do not get bogged down in the rhetoric. We uphold placemaking as a deeply human endeavor that belongs as much on the street, as it does in the boardroom.

//PROTAGONISTS - Ask Beautiful Questions

We champion those with a point-of-view, rather than judging, ridiculing, or side-stepping those who speak up. We encourage every colleague to ask the hard questions, bring the provocative perspective, and dig for the truth.

//COLLABORATIVE - The Best Ideas are Co-Authored

We are high on talent and low on ego. With such diversity of experience and talent, we know the work is sharper and more resolved the more people we invite into the process.

//CURIOUS - Broaden Perspectives

Place innovation requires an insatiable hunger to stay ahead of culture. We keep a constant global radar to push through complexity and discover new solutions to the world's most urgent challenges.

//GRITTY - Preserve for the Sake of Transformative Placemaking

We roll up our sleeves and dive right in, driving every problem with passion and gritty determination. It is not about being the smartest in the room, but rather staying the course, fighting for ideas, and seeing the long game through.

ERA-co is a new global Experience Agency made up of data scientists, strategists and experience designers who lead transformative strategy to shape cities, neighborhoods and destinations to positively impact the lives of people and the places they inhabit. With offices in New York, San Francisco, Melbourne, Sydney, London and Dubai, our global ambitions have only just begun. Our clients and projects range from branding single residential buildings to positioning and leading experiences of major urban masterplans, mixed-use developments, to globally famous civic places. While the work is diverse, they all start from a singular belief; that transformative placemaking has the power to advance humanity. Our collective operates in the rare space between creativity and consulting. We are assembled into three distinct verticals; Brand Experience, User Strategy (UX) and Urban Strategy & Planning (USP). Working as one group we are always on the lookout for people who can flex between these disciplines, who are aligned with our brand and passionate about the creating sustainable places. ERA-co is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides "Total Place Design," a holistic approach to creating transformative environments. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. So, Who Are You? This role is ideal for early-to-mid career stage professionals with approximately 3-6 years of post-graduate experience. The User Strategy team has been engaged for a major long-term workplace strategy project with a global company. Initially, this role will focus on supporting this specific project, with opportunities to take on additional clients over time. We need someone agile, and capable of not only building capability and relationships with our team and our collaborative partners, but also helping us build brand recognition in the region. Whilst the User Strategy studio is a relatively small unit, we work with the wider ERA-co team and often partner with the Woods Bagot global network. We work flexibly, but regular time in the office will be required. We are looking for people with a growth mindset who are comfortable with in the presence of ambiguity and take initiative to gain clarity and create a path forward.