SMIT Service Desk RDM Tier 2 Technician

The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organizion's products and services., As a Service Desk RDM Technician, you will:

• Use automed informion systems to analyze routine situions.
• Review incoming requests, both computer genered and verbal, then sort, code and take initiive to prioritize tasks for proper action to manage time efficiently.
• Resolve problems independently or collabore with team mes to resolve issues. Escales to next tier technical support as necessary.
• Supports users by fulfilling individual requests for informion and/or training in the utilizion of the various dabases available.
• Instructs users in the use of PCs and networks.
• Demonstre critical thinking skills to quickly understand complex systems.
• Work on many tasks simultaneously in a high-pressure environment.
• Interact with individuals on all organizional levels.
• Develop and strengthen peer mentoring skills.
• Demonstre excellent phone and email support with effective verbal and written communicion skills.

• High school educion or equivalent and 1-3 years general experience, or equivalent combinion of experience and college level educion
• Minimum of 6 months of tenure with the NMCI Service Desk
• Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
• Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
• 8570 certificion - CompTIA Security +CE
• Ability to tain Flank Speed Tier 1.5 qualificion within 30 days.
• Superior skills in both written and verbal communicion.
• Proficiency with Microsoft PowerShell
• Strong problem-solving skills.
• Advanced knowledge of computer and networking technology.
• Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
• Understands NMCI internal structure, processes and tools.
• Proficient with HPSM ticketing and Knowledge Management System.
• Must be a US Citizen.
• Able to work assigned shifts as needed, including overnights and weekends., * Candides Bachelor's degree in Computer Science, Engineering, Business, or reled IT or equivalent work experience 2 years of experience on NMCI Service Desk
• Candides with fewer than 4 tendance occurrences in a rolling 90-day period
• Candides with strong metrics in PAR and AHT
• Proactive learner who takes ownership of their own growth and career development

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the stus quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovions. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximely $16.7 billion for the fiscal year ended January 3, 2025. For more informion, visit www.Leidos.com.