Senior UI/UX Designer

• Lead user research initiatives and journey mapping to identify opportunities for improving system usability and accessibility.
• Design wireframes, prototypes (low/high fidelity), and visual hierarchies that align with accessibility guidelines and branding standards.
• Conduct usability testing and apply insights to improve workflows, navigation, and overall user experience.
• Collaborate with cross-functional teams-including business analysts, developers, and stakeholders-to ensure alignment with business goals and user needs.
• Create data visualizations and clear visual narratives to simplify complex information.
• Contribute to discovery workshops, feedback sessions, and sprint planning within agile development cycles.
• Leverage tools such as Figma, Adobe XD, Sketch, and Hotjar to deliver high-quality designs.
• Apply UX best practices for responsive design, accessibility (WCAG), SEO optimization, and mobile-first principles.
• Advocate for user-centered design principles, ensuring empathy and inclusivity drive decision-making.
• Design for complex rule-based, data-intensive systems in regulated industries (e.g., government, healthcare, finance).
• (Preferred) Demonstrate experience with AI/ML interfaces, particularly in explainable AI (XAI) and human-AI interaction.

We are seeking a Senior UI/UX Designer with extensive experience designing enterprise systems and creating intuitive, accessible, and responsive digital experiences. The ideal candidate will have a strong background in user research, prototyping, accessibility standards, and collaboration with cross-functional teams to deliver user-centered solutions for complex systems., * 11+ years hands-on experience designing user interfaces and experiences for enterprise systems.

• Proficiency in Figma, Adobe XD, Sketch, and related design/prototyping tools.
• 11+ years of collaboration experience with both technical and non-technical stakeholders, translating business needs into design solutions.
• 10+ years applying UX principles (hierarchy, contrast, alignment, responsive design, accessibility).
• 10+ years of experience creating wireframes, prototypes, and visual assets to support agile development., * 5+ years designing graphical diagrams, workflows, and system architecture visuals.
• 3+ years facilitating design workshops, stakeholder sessions, and user feedback studies.
• 3+ years Bachelor's degree in HCI, Graphic Design, Computer Science, or related field (or equivalent experience).
• Strong multitasking ability to manage concurrent design streams across projects.
• Familiarity with eligibility determination systems or similar rule-based, data-intensive applications.

Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.