IT Support Engineer

We are looking for a tech-savvy professional to join our IT support team in a highly user-focused position. This individual will serve as a first point of contact for resolving technical issues related to desktops, laptops, mobile devices, and applications. This role requires hands-on problem solving, proactive communication, and the ability to support both day-to-day tasks and long-term technology projects. Live user interaction-whether in person or via digital channels-is a central element of this position., End-User Support

• Deliver in-person and remote technical support, including diagnosing and resolving hardware, software, and connectivity issues.
• Provide high-touch assistance to all levels of staff including senior leadership.
• Track and manage incidents using the helpdesk ticketing system; ensure timely updates and resolution documentation.
• Educate users on hardware and software usage following company protocols and standards.

Technology Setup & Maintenance

• On/Off Boarding, Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and A/V equipment for office and meeting use.
• Install and maintain corporate-approved applications and software solutions.
• Conduct system updates, hardware refreshes, security patches, and performance tuning.

Asset Management

• Record details for newly issued devices and track hardware/software license allocations.
• Maintain inventory data related to replacements, repairs, and upgrades.

Additional Duties

• Stay up to date with evolving technologies to support departmental and organizational goals.
• Respond swiftly to security-related incidents or threats.

• Minimum of 3 years of relevant technical support experience.
• Prior experience in smaller organizations (fewer than 100 employees) is a must
• Background in boutique finance, legal services, or family office environments required.
• Bachelor's degree required
• Proven commitment to professionalism and timely service, especially when supporting senior leadership.
• Proficiency across various operating systems and hardware platforms.
• Strong organizational, prioritization, and follow-through skills.
• Excellent interpersonal and written communication skills.
• Team-oriented mindset with a proactive approach to helping colleagues.
• Capable of working independently
• This position follows a hybrid work model and requires on-site presence three days a week to ensure effective collaboration., * Bachelor's (Required)

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance