CSS Specialist
Role details
Job location
Tech stack
Job description
Step into a career where your contributions truly matter. As a member of our Call Center Team, you'll be integral to our mission, providing essential support and guidance to our consumers.
Be at the forefront of helping people navigate their financial journeys, empowering them to make informed decisions. Our team thrives in a collaborative, vibrant, and fast-paced environment, offering all the support you need to succeed. Together, we'll drive our consumers toward the financial freedom they seek.
- Full Time
- Level: All Skill Levels
- No Weekends
Success Profile
Want to know what makes a great Call Center Team Member? Our top performers share these key traits that drive their success!
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Explore Your Career Path
As a member of our Call Center team, you have the opportunity to advance within Operations or explore a variety of career paths. Whether your interests lie in Call Center Operations or corporate roles, we're committed to supporting your journey in finding your perfect career.
- Grow Your Career With MCM
- Call Center Operations Corporate Roles Process Excellence Manager Operations Training Specialist Your Dream Career, The CSS Specialist is responsible for the review, investigation, and processing of account level documentation for compliance related and administrative tasks. The CSS Specialist must actively review and evaluate all relevant information and apply sound judgment to ensure consumer inquiries are handled appropriately. The CSS Specialist must use proprietary systems, multi-task effectively and is responsible for appropriately documenting company records. This position requires strict adherence to process guidelines and instructions while using judgment to identify any potential risk or escalated matters., Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines
Identify and escalate issues that may be a risk to the company
Perform other duties, as assigned.
Makes suggestions for improvements to daily automated and manual processes., We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions., Anthony Ortega, Midland Credit Management Account Manager, San Jose
Requirements
EDUCATION: High School Diploma FIELD OF STUDY: General Education
EXPERIENCE: Required: 1 - 2 years customer service or clerical experience
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Good written communication and documentation skills
- Proficiency with Microsoft Office products
- Ability to effectively prioritize and multi-task
- Excellent attention to detail
- Ability to make sound decisions using company procedures and guidelines
PREFERRED QUALIFICATIONS
EDUCATION: Bachelor's FIELD OF STUDY: Business or Related Field
EXPERIENCE: 2+ years' work experience in financial services or legal related field.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Knowledge of FDCPA, FCRA or other regulatory training
Benefits & conditions
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That's why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It's our way of showing you that we recognize your value, understand what's important to you, and want to reward your contributions.
-
Holistic Wellness We're focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!
-
Work-Life Balance Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.
-
Healthcare Take advantage of comprehensive healthcare plans and options to ensure your continued health, such as an on-site psychologist, INS medical insurance, and private medical insurance, which includes dental and optical coverage.
-
Perks Enjoy a daily meal subsidiary and on-site cafeteria, free underground parking, rest and relaxation areas, free guest internet access, game room, gym area, and Workers Association.
-
Career Path & Development Grow at MCM with comprehensive paid training and development programs-including our very own MCM Academy-as well as a promote-from-within philosophy.
-
Pay & Bonuses Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.
-
Awards & Recognition Enjoy the spotlight with a commitment to honoring great results-ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs or even all-inclusive vacations.
-
Tuition Assistance Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
-
Asociación Solidarista Secure your financial future and save for what matters most - contribute 5% of your pay, and we'll add an additional 3% to fuel your future plans.
