ServiceNow Developer/Administrator

• Configure and develop on the ServiceNow platform, including routine changes and adjustments.
• Provision, install, configure, operate, and maintain the ServiceNow platform.
• Perform daily, weekly, and monthly system monitoring to verify the integrity and availability of ServiceNow applications.
• Collaborate with platform and delivery teams to perform ServiceNow upgrades and patching.
• Assist with report configuration, dashboards, and maintenance.
• Collaborate with teammates to perform code reviews and discuss new developments.
• Support the administration for production and non-production instances.
• Collaborate with production support and operations teams to monitor support cases.
• Document administrative processes and issue resolutions.
• Work with business stakeholders to develop clear requirements and participate in daily scrum meetings.

Eligibility: U.S. Citizenship is required for this position.

Experience: 3+ years of experience with ServiceNow Platform Administration. 3+ years of experience with applications including Incident, Problem, Change Management, Knowledge, Service Catalog, and ITOM/CMDB.

Technical Skills: Strong experience in system administration and JavaScript. Ability to troubleshoot complex technical issues and diagnose performance-related issues. Experience with Agile methodologies is required.

Certifications: A current ServiceNow System Administrator (CSA) certification is required. Candidates must have an active ServiceNow certification verifiable through the partner portal.

Preferred Qualifications

• Current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.
• ServiceNow Certified Application Developer.
• ITIL v3 or ITIL v4 certification.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.