Mainframe Engineer Production Support

• Provide L2/L3 production support for mainframe applications
• Monitor batch jobs, system performance, and job scheduling
• Troubleshoot and resolve production incidents within SLA timelines
• Perform root cause analysis and implement preventive measures
• Support incident, problem, and change management processes
• Work with development teams for bug fixes, enhancements, and releases
• Handle on-call support and critical issue resolution
• Maintain documentation for processes, runbooks, and known issues
• Ensure system availability, reliability, and performance optimization

• Strong experience with Mainframe technologies:

• COBOL
• JCL
• DB2
• VSAM
• CICS

• Hands-on experience with production support / application support
• Knowledge of job schedulers (e.g., Control-M, CA-7)
• Experience with incident management tools (ServiceNow, Remedy, etc.)
• Strong debugging and problem-solving skills
• Understanding of batch and online processing environments
• Familiarity with ITIL processes, * Experience in automotive domains
• Exposure to DevOps tools or automation scripting
• Knowledge of z/OS system operations
• Experience with performance tuning and capacity planning

Soft Skills

• Strong analytical and troubleshooting mindset
• Excellent communication and coordination skills
• Ability to work under pressure in a production environment
• Team collaboration and stakeholder management

Education

• Bachelor's degree in Computer Science, Information Technology, or related field