Software Architect

• Help design, develop, and deliver high-quality software solutions that provide value across the organization.
• Provide architectural leadership throughout the full software development lifecycle, ensuring solutions are secure, scalable, resilient, and aligned with business and IT strategies.
• Collaborate with stakeholders to translate business requirements into comprehensive architectural designs, solution options, and technical roadmaps.
• Mentor and coach software engineers and technical leads, fostering engineering discipline, design thinking, and continuous improvement.
• Establish and enforce application architecture standards, best practices, and patterns across both custom and vendor solutions.
• Review and approve architecture diagrams, solution designs, code, and integration specifications to ensure alignment with enterprise standards.
• Lead enterprise automation initiatives, identifying high-value opportunities, standardizing approaches, and measuring outcomes such as cycle time reduction, error rates, cost savings, and user experience improvements.
• Architect and govern Robotic Process Automation (RPA) capabilities, including bot standards, orchestration, security, credential management, and monitoring, partnering with business teams to streamline manual processes and enhance operational resilience.
• Own architectural direction for the enterprise platform ecosystem, utilizing ServiceNow to standardize intake, workflow orchestration, CMDB alignment, and cross-platform integrations for end-to-end visibility and service delivery.
• Drive modernization efforts for legacy applications through refactoring, re-platforming, or replacement to improve maintainability, scalability, and time to value.
• Create and implement AI adoption strategies that empower developers with AI-assisted tools, automation, and insights to enhance efficiency.

• Bachelor's degree in computer science or a related field, or equivalent experience.
• 10+ years in software engineering, with 5+ years in a senior leadership role (e.g., Software Architect, Lead Engineer, Principal Engineer) designing and delivering production systems.
• Hands-on experience architecting applications, including network basics, identity and secrets management, and cost-conscious design principles.
• Expertise in modern architectures (modular monoliths, microservices), API-first integrations (REST/GraphQL), and event-driven patterns (queues/streams) with clear service boundaries and versioning strategies.
• Proficiency with modern DevOps practices: CI/CD, automated testing, infrastructure as code, and incremental release strategies like blue/green, canary, and feature flags.
• Strong application security knowledge, including threat modeling, secure coding, encryption, authentication/authorization, and vulnerability management, especially in regulated/financial environments.
• Experience with reliability and operations including observability (logs, metrics, traces), performance tuning, incident handling, root cause analysis, and designing for availability and disaster recovery.
• Excellent collaboration across product teams, security, infrastructure, and vendors. Ability to clearly communicate architecture decisions and mentor engineers through design reviews and standards.
• Proven ability to influence technical direction using architecture artifacts such as diagrams, ADRs, and reference architectures, driving measurable improvements in quality and operational outcomes.
• Experience leading enterprise automation initiatives with measurable results in cycle-time reduction, quality, and operational efficiency.
• Hands-on exposure to RPA delivery and governance, including bot standards, security, and monitoring, as well as integrating platforms like ServiceNow for workflow orchestration and cross-system integration.
• Strong stakeholder management skills - translating business needs into technical solutions, aligning roadmaps, and guiding teams through change management.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.