Hardware Engineer I (Tier 2 Deskside Support)

• Provide on-site 7x24 customer operational desk-side engineering and break fix support for desktop and laptop devices in the IT environment for end users at our customer sites in North Bethesda, MD and Bluemont, VA.
• Deploy Windows 10 and 11 configured hardware devices, ensuring non-disruptive support and proper configuration.
• Utilize MS Office Suite, ServiceNow, and related tools for device deployment, ticket processing, and updating the CMDB to capture changes.
• Coordinate with Tier 3 support teams for system changes and upgrades.
• Assist with support during practice, mock, and real customer DR/COOP exercises.
• Maintain and support high availability environments through virtualization and redundancy best practices.
• Perform system maintenance tasks including software upgrades, backups, recovery, and application of critical updates.
• Respond to customer inquiries regarding hardware and software issues, documenting resolutions in ServiceNow, and adhering to performance standards.
• Perform configuration and deployment of mobile devices, laptops, thin clients, and desktops, including heavy lifting and equipment movement.
• Procure, support, and dispose of hardware and software, managing asset control tasks on and off site.
• Provide hands-on support for network or systems configurations as needed at customer HQ sites.

• Bachelor's degree in a relevant field.
• Minimum of 3 years of experience in desktop support or related IT roles.
• Experience preparing and deploying Dell laptops and desktops with Windows 10 and 11 images.
• Familiarity with MS Office Suite, ServiceNow, and hardware deployment tools.
• Ability to support and troubleshoot hardware/software issues, including patch deployment and system administration.
• Support experience in enterprise IT environments, patch management, and test automation frameworks is a plus.
• Certifications such as CompTIA A+, Security+, Network+, and Microsoft certifications are preferred.
• Ability to obtain an NRC Public Trust Security Clearance prior to start.
• Excellent communication skills for end user support and ticket documentation.
• Physical capability to perform heavy lifting and equipment setup.

Security Clearance: Must be able to obtain an NRC Public Trust Security Clearance prior to start (may take anywhere between 1-4 months from submission to the customers security organization). Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.