Tech Support Technician

Russell Tobin is seeking a Tech Support Technician to support a leading global technology-driven organization. This is an onsite role ideal for candidates looking to grow their IT support experience in a fast-paced environment., * Provide technical support to end users across a variety of systems and tools

• Troubleshoot, diagnose, and resolve hardware and software issues
• Respond to support requests via phone, email, and in-person interactions
• Document, track, and monitor issues to ensure timely resolution
• Follow established procedures and guidelines for issue resolution
• Escalate unresolved issues to appropriate teams when necessary

• Associate's degree in a related field (or equivalent experience) preferred
• 0-3 years of experience in IT support or a related role
• Basic understanding of IT concepts, systems, and troubleshooting methods
• Strong communication and customer service skills
• Ability to follow instructions and work under supervision in a structured environment

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.