Data Center Engineer

• Ensure data center safety compliance, including access control and ESD handling
• Perform rack and stack of servers, storage, and network devices
• Execute cable tracing, labeling, and management
• Conduct hardware component replacements (HDD/SSD, SFPs, NICs, PSUs, fans) as per SOP
• Perform basic physical diagnostics (LED checks, link status, port mapping)
• Establish console connections for remote troubleshooting
• Execute power cycles, reseating, and loopback testing under remote guidance
• Support vendor coordination, escorting, and onsite activities
• Manage shipment handling, RMA processing, and inventory updates

Support Coverage

• Provide 8x5 onsite support (business hours)
• Be available for 24x7 off-hours/on-call support when required

Competency Level - L1

Onsite Support:

• Basic issue triage
• Password resets and user support
• Peripheral device setup

Hands & Feet Support:

• Basic physical support tasks
• Cable tracing and identification
• Execute tasks under supervision of remote teams

• Basic understanding of data center operations and infrastructure
• Familiarity with servers, networking equipment, and cabling
• Ability to follow standard operating procedures (SOPs)
• Strong communication and coordination skills
• Willingness to work in shifts and on-call rotations
• Prior experience in data center or IT support is a plus

Preferred Qualifications

• Certification such as CompTIA A+, Network+, or equivalent
• Exposure to data center environments or NOC support roles