Platform Engineer - Observability

Observability Platform is responsible for managing the capabilities that help identify the issues within TomTom's online products and ensure they are timely fixed to enable best customer experience. We drive improving the quality and effectiveness of the service and aim to enable self-service for our users through system engineering and software development.

As an SRE you will work on addressing reliability, availability, scalability, efficiency for your team and the rest of the company., * You will contribute to the architecture, design, standards, and implementation of new and existing observability systems to enhance their reliability, efficiency, and scalability with a high level of autonomy.

• You will manage existing Observability tools and help customers master them.
• You will scale systems and increase their reliability in a diverse environment ensuring the mission critical systems meet 99.95 % SLOs.
• You will participate in an on-call rotation with a sustainable schedule and strong tooling
• You will be an important part of the Incident Management process and will help improve TomTom's MTTR.
• You will support navigation tooling in the world.

Do you have experience in TCP/IP?, Do you have a Bachelor's degree?, * At least 2 years of experience working in SRE/Platform/Infra organizations with cloud-native infrastructure, including Kubernetes on public cloud platforms and related technologies and tooling for cloud runtime platforms

• Experience managing a wide scale vendor and/or self-hosted Observability tools responsible for at least several following areas: logs, metrics, traces, black box monitoring and alerting.
• Proficiency in modern coding/infrastructure related languages such as Python or similar
• GitOps practices and infrastructure automation, including infrastructure as code. Building tooling around Kubernetes (Helm/Operators/CRDs a plus)
• Experience with SRE best practices, observability, incident management and SLIs.
• Experience with Cloud-native architecture, technology, engineering, and operations (CNCF)
• Understanding of security, privacy, and compliance essentials
• Strong fundamentals Linux, containers, networking (TCP/IP, DNS, TLS), distributed systems knowledge

General skills and experience:

• Experience building and operating mission critical systems.

• Product mindset

• Excellent communication and collaboration skills

Nice to have:

• CI/CD technologies, including source code management (GitHub), pipelines, secrets, artefacts.

• Experience with OpenTelemetry.

• BSc in computer engineering or equivalent desirable

• Customer support experience

A competitive compensation package, of course. Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O'Reilly and LinkedIn Learning. Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work flexibility, where TomTom'ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It's all about getting the best out of both worlds - we ask TomTom'ers to come to the office two days a week, and the remaining three are free to be worked in either location. Improve your home office with a setup budget and get extra support with a monthly allowance. Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we're mapping. Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday. Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world. Become a part of our inclusive global culture and have the chance to collaborate with a diverse community - we have over 80 nationalities at TomTom! Find out more about our global benefits and enjoy additional local benefits tailored to your location. Meet your team We're the Service Platform Product Unit. We support Product Development and IT Service Management to ensure we get the most out of our tools and services. In our team, you will be an essential part of the entire operation, keeping everything moving so we can continue innovating on a global, real-time scale. At TomTom... You'll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet. Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we'll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them. After you apply Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs. TomTom is an equal opportunity employer TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you'll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we'd love to hear from you.