IT Support Administrator

Join us as an IT Support Administrator, where you'll play a key role in keeping our people connected, productive and supported. This is a hands-on, varied role where no two days are the same - from supporting employees with day-to-day IT needs to contributing to global infrastructure projects and rolling out new technology., You'll be at the heart of our IT operations, ensuring systems, devices and tools run smoothly across the business. Your responsibilities will include:

• Providing first-class IT support to both office-based and remote employees.
• Setting up and maintaining employee workstations, ensuring everything is ready from day one.
• Managing the full lifecycle of IT equipment - from sourcing and configuring hardware to deployment and ongoing maintenance.
• Supporting and maintaining network infrastructure, including internet, intranet and VoIP systems.
• Troubleshooting hardware and software issues, ensuring quick and effective resolutions.
• Preparing IT starter packs and onboarding new employees across systems and tools.
• Managing user access, permissions and system administration across platforms.
• Maintaining accurate hardware inventory and asset tracking.
• Supporting IoT and GPS hardware configuration, deployment, and client support.
• Assisting with Salesforce administration tasks and system data management.
• Conducting system audits and stock checks to ensure compliance and accuracy.
• Documenting processes and continuously improving IT practices and workflows.
• You may also occasionally support with office setup tasks, ensuring workspaces are fully equipped and ready for use.

• Friendly, approachable, and passionate about delivering excellent internal customer service.
• A positive, can-do attitude.
• A natural problem solver.
• Ability to be discreet, professional, and maintain confidentiality.
• Experience providing IT, hardware, and software support in a fast-paced environment.
• Ability to use initiative and demonstrate resourcefulness.
• Resilient, with the ability to work independently.
• Excellent time management skills, with the ability to prioritise and meet tight deadlines.
• Strong knowledge of hardware and software installation, troubleshooting, and maintenance.
• Excellent communication and interpersonal skills, with the ability to build positive relationships across all departments.

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with an uncapped 5% employer contribution
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Programme - get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service recognition awards
• Click here to find out more about working at Simpro Group!