NOC Incident Analyst - Systems Integrator

Join a leading UK enterprise technology provider with a long-standing reputation for putting people at the heart of its success. The organisation has built strong commercial and technical teams to support clients effectively, delivering agile and responsive services across infrastructure, cloud, security, software, and AI. By combining these capabilities into a unified delivery model, it provides end-to-end solutions designed to meet a wide range of business requirements. Don't miss this exciting opportunity! Responsibilities:

• Monitor network and infrastructure environments using NOC tools and dashboards
• Investigate, triage, and resolve incidents across routing & switching, firewalls, and WLAN
• Support and troubleshoot Cisco-based environments
• Diagnose and resolve issues across Windows systems and infrastructure
• Escalate complex incidents to 2nd/3rd line teams where required
• Perform root cause analysis and contribute to incident reports
• Work to SLAs ensuring timely resolution and clear communication
• Maintain accurate documentation of incidents, fixes, and processes
• Collaborate with internal teams to improve monitoring and response capabilities

• Experience working in a NOC, or technical support environment
• Strong understanding of networking fundamentals (routing, switching, TCP/IP)
• Hands-on experience with firewalls and wireless (WLAN) technologies
• Experience supporting Cisco environments
• Good knowledge of Windows systems and infrastructure
• Strong troubleshooting and analytical skills
• Ability to work in a fast-paced, incident-driven environment

• £45,000 - £50,000 base salary