Applications Support Analyst

We're supporting a well-established financial services organisation in Edinburgh looking for a Markit EDM Production Support Analyst to join a small, close-knit data team. This role is firmly production support-focused. You'll be responsible for keeping the Markit EDM platform running smoothly, acting as a key point of contact between technology and the business, and ensuring issues are identified, communicated, and resolved quickly. What you'll be doing:

• Monitoring daily Markit EDM batch runs and checking for errors or failures
• Investigating breaks, performing root cause analysis, and driving resolution
• Triaging support calls and incidents, prioritising appropriately
• Communicating clearly with investment and business users around issues and fixes
• Working closely with internal tech teams and vendors where required
• Maintaining clear operational documentation and handovers

• Strong experience in Markit EDM production support (or very closely related EDM environments)

• Comfortable operating in a BAU / run-the-platform role

• Solid SQL query skills for investigation and analysis

• Excellent stakeholder communication skills - calm, clear, and dependable

• Someone who enjoys being the go-to person when things need fixing Desirable (but not essential):

• Oracle Forms

• XPF

• Snowflake

• .NET

• Background in EDM development (will be considered if keen to move into production support)

Initial 6 months | Inside IR35 | £450 per day, + Small, experienced, supportive team

• Sensible hybrid model (1 day per week on site)
• 35-hour working week
• Interesting, business-critical platform work without unnecessary firefighting If you're a production support specialist - or an EDM developer ready to step into a more operational role - this is well worth a conversation.