IT Specialist

We are seeking a knowledgeable and customer-focused IT Specialist to provide hands-on help desk and technical support for internal users. This role is responsible for troubleshooting hardware, software, and network issues while ensuring systems operate efficiently and reliably., * Provide technical support to users by researching and resolving hardware, software, and network issues

• Troubleshoot workstation, server, and LAN connectivity problems
• Respond to help desk requests by identifying root causes and performing or guiding users through corrective steps
• Maintain and support desktops, servers, and network performance
• Improve co-worker efficiency by creating and maintaining technical documentation and procedures
• Identify system issues and recommend changes to improve overall performance
• Deliver professional, customer-focused technical assistance to internal stakeholders

• Strong problem-solving and troubleshooting abilities
• Working knowledge of LAN environments
• Experience with operating systems and PC hardware
• Desktop and basic server support experience
• Excellent verbal communication and customer service skills
• System administration fundamentals
• Strong attention to quality and detail

Education & Experience

• High school diploma, GED, or equivalent (Associate's degree preferred)
• Prior IT support, help desk, or systems administration experience preferred
• Certifications are a plus