SHG Computer Tech Junior

• Provide technical support to end-users for hardware, software, and network issues via help desk channels.
• Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux.
• Assist with computer management tasks including software installations, updates, and configurations using tools like SCCM and GPO.
• Support network administration activities including DNS, TCP/IP, LAN, VPN, Firewall configurations, and Cisco Meraki devices.
• Manage computer hardware components and peripherals; perform basic maintenance and upgrades.
• Support IT infrastructure projects involving Active Directory, Windows Server environments, BMC Remedy, ServiceNow, Jira, and network security protocols like TCP and TCP/IP.
• Aid in the setup and maintenance of mobile devices and operating systems to ensure connectivity and security compliance.
• Document technical issues and resolutions accurately; communicate effectively with team members and end-users to provide excellent customer service.

We are seeking a motivated and detail-oriented Junior Computer Technician to join our IT support team. This entry-level role provides an excellent opportunity to develop technical skills in a dynamic environment. The ideal candidate will assist with troubleshooting, managing hardware and software, and supporting network infrastructure to ensure seamless IT operations across the organization. This position offers hands-on experience with a variety of operating systems, networking protocols, and IT management tools, making it suitable for individuals passionate about technology and customer service., * Basic understanding of IT support principles including help desk operations, desktop support, and network administration.

• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux.
• Knowledge of computer hardware components and troubleshooting techniques.
• Experience with Microsoft Office Suite applications.
• Understanding of networking concepts including DNS, TCP/IP protocols, LAN/WAN architecture, VPNs, firewalls, Active Directory, GPOs, SCCM, ServiceNow, Jira, BMC Remedy, Meraki solutions.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Analytical skills for diagnosing problems efficiently and effectively.
• Ability to work collaboratively within a team environment while managing multiple priorities.
• Prior internship or hands-on experience in IT support or related fields is a plus but not required. This role is ideal for individuals eager to grow their expertise in IT support while contributing to the stability of our organization's technology infrastructure.

The rate of pay is Novice=$20hrly, Apprentice=$22hrly Journeyman=$25hrly, and MasterTech=$27hrly and between 25 to 32 hours per week.

Job Types: Full-time, Contract, Permanent, Temp-to-hire

Pay: Up to $27.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Professional development assistance
• Vision insurance