Information Technology Technician (40 Hour) (Hybrid)

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is currently accepting applications for the position of Information Technology Technician in support of the Department of Children and Families (DCF) within our Central Office., We are seeking a highly motivated Information Technology Technicians to serve as the first line of support to staff with our CT KIND applications. The Information Technology Technician responds to staff inquiries about database issues, troubleshoot data entry problems with staff, determine the nature of staff problems (data entry issue or program bug), and test changes from information technology staff to database application. As we continue to transition the work into CT-KIND. START WITH US. STAY WITH US. GROW WITH US., * Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.

• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other., * Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly.

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• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics., In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment., * Provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support;

• Assists users by determining and/or troubleshooting problems with network, hardware and software;

• Escalates more complex problems to higher level information systems staff;

• Uses hardware and/or software aids and diagnostic tools to troubleshoot network;

• Installs and configures local and network printers, scanners and other peripherals;

• Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software;

• Acts as liaison between users, information systems support staff and vendors;

• Provides user support training;

• Maintains materials such as manuals, user guides and training materials;

• Performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products;

• Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams;

• Performs related duties as required.

Production Control:

• Assists other technical staff in the preparation of operational documentation;
• Performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment;
• Analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions;
• Performs related duties as required.

• functioning and use of information systems and technology;
• IT equipment;
• help desk management tools and utilities;
• computer operations and methods of preparing work for processing;
• data control functions specific to job stream maintenance and documentation;
• concepts of network and microcomputer operating systems;

• Skills

• interpersonal skills;
• oral and written communication skills;
• technical problem solving skills;
• logic and analytical skills;

• Ability to

• install and maintain microcomputer hardware, software and basic network components;
• analyze and troubleshoot simple operational and data communications problems;
• prepare and maintain records, logs and reports., Three (3) years of experience in information technology (IT) operations support or another IT related support area.

NOTE: For state employees this experience is interpreted at the level of a Data Processing Operations Support Specialist 1., * College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

• For state employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience., * Experience providing end users support of the business application (I.E. tracking, validating and resolving issues providing over the shoulder support).
• Experience assisting systems and application developers with analysis and design of software systems business requirements.
• Experience with manual testing of software applications and reports, creating and preparing test data and test cases, traceability matrixes.
• Experience with computer operating systems and applications such as Salesforce, Azure Dev Ops, Five9.
• Experience utilizing Microsoft Office Suite.