IT Help Desk Technician - Level 2

We are seeking a highly motivated IT Help Desk Technician - Level 2, to provide advanced technical support to end users, resolve issues related to hardware, software, and cloud-based services, with a strong focus on Microsoft 365. This role plays a key role in maintaining system stability, security, and user productivity., * Provide support for Microsoft 365 services, including:

• MS 365 Admin
• Outlook, Teams, SharePoint, and OneDrive
• Azure Active Directory / Entra ID (user accounts, groups, licensing, MFA)
• Troubleshoot and resolve issues related to:
• Windows 10/11 operating systems
• Desktop and laptop hardware (Windows and Mac)
• Printers and network connectivity
• Smartphones and Tablets (Apple and Android)
• Manage user accounts, permissions, and security groups in AD and Microsoft 365
• Perform incident, problem, and request management via ticketing system while meeting SLAs
• Support endpoint management tools such as Intune / Endpoint Manager and Kaseya
• Onboarding and offboarding users (accounts, equipment, access).
• Document solutions, procedures, and knowledge base articles
• Collaborate with infrastructure, security, and third-party vendors as needed
• Participate in system maintenance, patching, and upgrades. Identify recurring issues and recommend process or technical improvements
• Assist with Yardi Administration for various tasks and projects
• Other tasks as assigned

• 3+ years of experience in an IT Help Desk or Technical Support role
• Hands-on experience supporting Microsoft 365 environments
• Experience with Active Directory, user and group management
• Strong knowledge of Windows OS, hardware troubleshooting, and basic networking
• Familiarity with ticketing systems (e.g., Kaseya, ServiceNow, Jira, Freshservice, Zendesk)
• Experience with MS 365 Admin, Azure AD/Entra ID, InTune and MFA
• Knowledge of PowerShell for basic administration or automation
• IT certifications such as:
• Microsoft 365 Certified: Modern Desktop Administrator
• Microsoft 365 Fundamentals (MS-900)
• CompTIA A+, Network+, or Security+
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple issues effectively
• Professional, reliable, and highly motivated with a strong team mindset
• Excellent communication, organization, and productivity skills
• Detail-oriented and able to thrive in a fast-paced, deadline-driven environment
• Ability to effectively multitask and shift priorities as situations evolve
• Willingness to work onsite and contribute additional hours when needed to meet deadlines

Core Skills & Competencies

• Advanced troubleshooting and analytical skills
• Strong understanding of Microsoft 365 administration
• Clear and concise technical documentation abilities
• Collaborative team mindset
• Security-conscious approach to IT support
• Ability to train and mentor End Users

• May require occasional after-hours or on-call support
• Ability to lift and carry IT equipment
• Prolonged periods of computer usage

Why Join PMC Property Group?

• Competitive salary
• Stable, long-term career opportunity with an established organization
• Collaborative, professional work environment
• Opportunity to grow within a respected property management company

Pay: $55,000.00 - $60,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

PMC Property Group, LLC is a well-established property management company dedicated to providing quality apartment homes to residents from all walks of life. We are a stable, long-term organization managing a large residential portfolio across multiple cities on the East Coast. Our success is driven by strong teams, operational excellence, and a commitment to professionalism.