Technical Support Representative

• Provide thoughtful, efficient technical support to our customers
• Troubleshoot, diagnose, and resolve a variety of product and configuration questions
• Learn and apply knowledge of our API-based products
• Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
• Communicate clearly and professionally in writing, conversation, and the occasional presentation
• Collaborate with your teammates to share insights and continuously improve how we work

Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure., * Bachelor's or Associate's degree in IT or a related field, or equivalent experience

• Some experience with coding languages, especially JavaScript (ECMAScript)
• The ability to learn new technical concepts quickly
• Strong communication skills with a customer-first mindset
• A proactive problem-solver who enjoys learning and growing with the company

• Competitive compensation (DOE)
• 100% paid health, dental, and basic life insurance premiums (including family coverage)
• Long-Term Disability insurance
• Generous PTO that increases with tenure
• 401(k) with company matching
• Ongoing training for professional and career development
• Adjustable standing desk
• Great workplace environment and the tools to succeed
• Drinks, snacks, and team-building lunches and activities
• In-office chiropractic services
• Company retreats and trips to fun destinations

Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 7-3 or 9-5).

About Smarty Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment. Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.