IT Support Engineer

• Own advanced escalations for workstations, servers, Azure resources, networking, and line-of-business apps.

• Lead mini-projects (Azure deployments, firewall configuration and deployment, Wi-Fi refreshes) and shadow senior engineers on larger efforts.

• Camera & access control: remotely configure Digital Watchdog/Speco cameras, validate streams and NVR recording, adjust Brivo door schedules, issue credentials, and collect logs-no ladder work required (aside from the occasional patch-cable swap).

• Server & cloud administration: AD and Azure AD user/group management, GPO updates, routine patching, Microsoft 365 tenant management.

• Cloud backups: design, implement, and monitor client backup strategies using Datto (SIRIS, ALTO, SaaS Protection); run test restores and document results.

• MDM support: enroll and manage iOS & Android devices via Hexnode, push profiles/policies, and perform secure lock/wipe when needed.

• Networking: diagnose DHCP/DNS, VLAN tagging, VPN tunnels, and firewall policies; configure and troubleshoot FortiGate, UniFi, and Cisco Meraki gear (other brands a plus) and document everything in ITGlue.

• Automation & documentation: script repetitive tasks in PowerShell/Bash and create clear KB articles and SOPs.

• AI-augmented support: leverage tools like Microsoft Copilot and ChatGPT to accelerate troubleshooting, draft documentation, and improve response times.

• Client communication: translate findings into plain English, set timelines, and follow through to resolution.

• On-site visits: drive to client sites across LI/NYC/NJ for hands-on troubleshooting (mileage reimbursed).

• Participate in an after-hours rotation (about one week every 6-8 weeks) for priority-1 incidents.

• 3-5 years help-desk/NOC experience in an MSP setting.

• Strong knowledge of Windows 10/11, Microsoft 365, basic AD & GPO.

• Solid Hyper-V administration and hands-on Azure VM/networking exposure.

• Networking fundamentals-VLANs, VPNs, DHCP/DNS, firewall rules-plus experience with FortiGate, UniFi, or Meraki gear (CCNA, Network+ or equivalent knowledge).

• Practical exposure to Digital Watchdog, Speco, Brivo, or similar IP-based security systems.

• Familiarity with MDM platforms (Hexnode preferred) for iOS & Android device management.

• Comfortable writing PowerShell or Bash scripts.

• Excellent documentation and customer-facing communication skills.

• Valid NY/NJ driver's license and reliable vehicle.

• Ability to carry up to 40 lbs and work in low-clearance spaces.

• At least one relevant certification (Network+, CCNA, Microsoft, Brivo/DW, Hexnode) or willingness to earn one within 6 months.

Paid training, Parental leave, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, * Competitive salary.

• Paid training budget and certification reimbursement with a clear growth roadmap to Tier 3.

• Modern laptop, mobile toolkit, and all necessary gear.

• Flexible, forward-thinking environment that actively encourages the use of AI and automation to enhance productivity.

• Supportive team culture that shares knowledge and celebrates successes., * 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Parental leave

• Vision insurance

Sentry helps every developer detect, understand, and fix broken code, fast. Using Sentry’s debugging platform–that favors action over dashboards–decreases resolution time from days to minutes, resulting in freed up dev cycles and happier customers. Founded in 2008 by David Cramer and Chris Jennings as an Open Source side project, Sentry is used by over 4 million developers and 100,000 organizations, including Disney, Cloudflare, GitHub, Slack, Instacart, Atlassian, and Riot Games. Learn more at Sentry or follow Sentry on Bluesky, GitHub, Twitter,  or LinkedIn.