Retail Computer Repair Technician

• Explain technical issues in a clear, easy-to-understand way
• Help customers understand solutions and prevent future issues
• Assist with daily store operations (opening/closing, inventory, cleanliness)
• Work independently and with a team to complete repairs efficiently

• Previous retail/customer-facing experience
• Experience in device diagnostics and repairs and a willingness to expand those skills
• Basic Networking knowledge
• Strong communication and problem-solving skills
• A positive, patient, and customer-first attitude
• Ability to stay organized in a fast-paced environment
• Reliable and self-motivated

Additional Requirements:

• Ability to lift up to 50 lbs
• Reliable transportation
• Ability to pass a background check

Bonus Skills (Nice to Have!)

• Board-level repair or soldering experience
• Phone and Game Console Repair Experience

• Competitive pay based on experience
• Full-time benefits package:
• Health, dental, and vision insurance
• Paid vacation
• Consistent daytime schedule:
• Monday-Friday: 8:30am-5:30pm
• A friendly, team-oriented environment
• A unique retail space with a fun, nostalgic atmosphere, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Tech Castle is looking for a skilled and customer-focused Computer Repair Technician to join our growing team! Located inside the iconic Johnny's Toys Building, Tech Castle is more than just a store-we're a community hub for technology, repairs, and a bit of nostalgia. We're looking for someone who not only enjoys working with technology, but also thrives in a retail environment and enjoys helping people.