Infrastructure Engineer, Level I

We are searching for passionate Infrastructure engineers to join our team of like-minded professionals as we support our customers in a variety of environments on a multitude of technologies. We manage many solutions including but not limited to:

• Interconnecting Networks and Data Centers with Managed and Monitored Routing and Switching
• Enabling Secure Mobility with Wide Scale Wireless Connectivity
• Securing Teams and Data with Physical and Network Security such as Firewalls, VPNs, Video Surveillance and Access Controls
• Enhancing Organizational Collaboration and Workflow with Virtual Meeting and Communication Platforms and VoIP with Advanced Emergency Alerting Technologies, team player * excellent written and verbal communicator * tech savvy * strategic thinker * service oriented * motivated * self-disciplined * professional * flexible in a fast-paced environment * works independently with minimal supervision * exhibits strong work ethics * detail oriented * handles demanding situations/timelines * organized * responsible/dependable * willing to receive/provide feedback to improve performance * supportive * strong desire to support and mentor

What you'll do:

• Represent DataServ in a positive manner to colleagues, customer base and vendors
• Work and support of wired and wireless network infrastructure, routing and switching, telephony, firewall, video surveillance and access control solutions
• Add and delete users as required on network servers and applications
• Perform both routine and emergency maintenance
• Analyze, recommend and evaluate new hardware and software products for network compatibility
• Develop, maintain and update a library of technical documentation
• Assist with staging activities for telephony, wireless, network, and data center installations, as well as various other solutions as needed
• Participate in customer project meetings
• Keep current on new developments and techniques in information technology
• Participate on special projects and Technical Assistance Center (TAC)
• Develop processes, implement effective workflows and embrace best practices
• Provide redundancy and backup support for other team members
• All other duties as assigned

• Associate's or Bachelor's degree preferred or relevant prior work experience
• Technical certifications and/or technical training in local and wide area networks and/or communications
• Cisco Certified Network Associate (CCNA) certification required within 90 days of employment
• Obtain additional certifications, as required
• Availability to work nights and weekends as scheduled
• Must be able to travel to various company and customer sites as required
• Experience with technology manufacturers (i.e. Cisco, Microsoft, HP, Dell, etc.) preferred

Additional proficiencies we seek:

• Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments
• Deliver exceptional service to both internal and external customers
• High degree of professionalism to appropriately act as a representative of the organization
• Candidates must successfully pass a drug test and appropriate background checks

We care. We coach. We lead. We continue to use this approach in all we do for our culture. It's truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!

xFact, LLC is a rapidly growing company serving many government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector.