IT Help Desk Technician

· Ensuring optimal system function by identifying problems and implementing solutions.

· Addresses end user issues via remote client or in person.

· Repair / install / upgrade end user computers.

· Repair / install / upgrade printers.

· Provide support for IP and cellular telephones.

· Provide both hardware and software support.

· Prepare reference and training materials for end users.

· Conduct end user training.

· Contribute to team success by accomplishing related tasks as needed.

· Performs additional duties and assignments as directed.

· Must have a valid driver's license.

· Accommodations are available to help individuals with disabilities perform essential job duties.

Technical and Operational Skills

· Knowledge of MS Windows (current versions), MS Office (current versions).

· Knowledge of structured cabling and wiring systems, including VOIP phone.

· Ability to provide clear and effective communication - in both oral and written formats.

· Ability to work with non-technical users, either face to face or remotely to resolve problems.

· Ability to effectively function both individually and as part of a team.

· Mac iOS experience a plus.

· Windows Server experience a plus.

· Microsoft Azure experience a plus.

· Experience with AI platforms (ChatGPT, Claude, Grok, CoPilot, Gemini, etc.) a plus, · Ability to follow health and safety procedures.

· Ability to lift and carry up to 45 pounds.

· Ability to pull, route and secure data and fiber optic cables through conduit, duct work

Education and/or Experience

Candidates with any combination of education or experience may qualify:

· Associates Degree in Computer Science or related field (current students encouraged to apply)

· A+ or similar certification(s)

· 0-2 years related experience and/or training in lieu of degree, License/Certification:

• Driver's License (Required)

401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance

Full-time

Day shift, Monday to Friday 545 West Baxter Avenue, Knoxville, TN 37921, · Full Time / day shift - regular business hours are 8:00am to 5:00pm Monday through Friday.

· Position is located at Knoxville TN location, 545 West Baxter Avenue.

· Install / repair / maintain computers, laptops, tablets, IP telephones, cellular devices, structured cabling, access control systems, email systems, video security and other computing resources available to the user base.

· Troubleshoot and resolve both hardware and software issues.

· Holston offers a competitive benefits package including Medical, Dental, Vision, Prescription Drug, Life & Disability Insurance, 401(k), We also offer Paid Time Off (PTO) such as Vacation, Holiday and Sick pay.

· Occasional regional travel required (may be overnight)., * 401(k) matching

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Founded in 1958, Holston Gases has grown to be one of the largest independent suppliers of industrial gases and welding supplies in the United States with over 45 locations in six states. Because of this continued growth, Holston is seeking an individual to join our IT department as a Helpdesk Technician. This position will report to the Director of Information Technology and is responsible for the repair, support, deployment and maintenance of computing resources to support the business function.