IT Support Analyst - Los Angeles, CA

The IT Field Support Analyst provides on-site and remote technical support to employees, ensuring the reliable operation of hardware, software, and network connectivity. This role acts as the frontline interface between end users and IT, resolving issues quickly, delivering excellent customer service, and supporting day-to-day business operations.

WHAT ARE YOU GOING TO DO? Provide on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, operating system, and network connectivity issues Perform break/fix repairs and escalate complex issues as needed Support Windows and/or macOS environments Respond to service requests and incidents via ticketing system, phone, or in person Set up, configure, and deploy new devices and IT equipment Support meetings, conference rooms, video conferencing, and AV technology Deliver user training and basic how-to guidance Assist with user onboarding and offboarding (account creation, access provisioning, equipment setup) Support Active Directory, Microsoft 365, VPNs, and common business applications Maintain inventory records and asset tracking Document incidents, resolutions, and procedures accurately Follow ITIL-based incident, problem, and change management processes Identify recurring issues and recommend improvements Provide professional, timely, and customer-focused support Work closely with IT teams, vendors, and business partners Support multiple locations and occasional travel if required by the business. Other duties as assigned. WHAT ARE WE LOOKING FOR?

Associate or Bachelor's degree in Information Technology or related field, or equivalent experience 2+ years of hands-on IT support experience (field or desk-side) Strong knowledge of Windows operating systems; macOS experience preferred Familiarity with Microsoft 365 (Outlook, Teams, OneDrive) Experience supporting hardware, printers, and peripherals Excellent troubleshooting, communication, and customer service skills Preferred Qualifications Experience with Active Directory, Azure AD, and Intune Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.) IT certifications (CompTIA A+, Network+, Microsoft, or similar)

Tuition reimbursement, Pet insurance, AD&D insurance, Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role., Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?, CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided.