Level 1 IT Specialist

• Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
• Escalate complex issues to Level 2 support providing a detailed report of steps taken.
• Install computers, software, and peripheral equipment.
• Repair of computers, software, and peripheral equipment.
• Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.
• Support audio and visual equipment at various ALA events.
• Train users on software and hardware on-site.
• Maintain records of work in progress and completed jobs.
• Maintain a moderate level of proficiency in software and applications supported by IT.
• Required to lift up to 50 pounds in support of hardware installations.
• Other duties as assigned.

• Strong verbal and written communication skills for effectively interacting with staff and students.
• Ability to troubleshoot and resolve technical issues efficiently and effectively.
• A commitment to providing excellent customer service and support to users.
• Strong organizational skills to manage multiple tasks and priorities in a school environment.
• Ability to work in a dynamic environment and adapt to changing technology needs., * High school diploma or equivalent
• At least 1-2 years of experience in IT support or a related field technical role, preferably in an educational setting
• Familiarity with Windows and Mac operating systems, common software applications, and basic networking concepts

Preferred Qualifications:

• Associate's degree in Information Technology, Computer Science, or related field

American Leadership Academy - Blythewood offers a competitive salary that is individually determined based on education and experience. We offer health benefits, paid time off, and 401k investment options including employer contributions. Eligible employees may earn additional pay based on performance.