System Administrator (Cloud)

The Systems Administrator (Microsoft 365 Focused) is responsible for the day-to-day administration, support, and optimization of the organization's Microsoft 365 environment and AD. This role ensures reliable operation of core collaboration, messaging, identity, and cloud services. This position is hands-on and operationally focused, supporting end users, managing configurations, troubleshooting issues, and maintaining Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID., * Responsible for installation, patching, account provisioning, and administration of Windows servers, applications, and data storage systems relating to NY Creates and its affiliated partners.

• Support all Microsoft server related general roles (AD, DHCP, DNS, File and Printer shares)
• Perform support for desktops, laptops, servers, and mobile devices.
• Participate in design discussions for new hardware, network, cloud, or application deployments.
• Accountable for successful delivery of assigned tasks and projects.
• There will be a heavy focus on supporting Microsoft 365 cloud solutions.

Microsoft 365 Administration

• Administer Exchange Online, Teams, SharePoint Online, and OneDrive.
• Manage user accounts, mailboxes, shared mailboxes, distribution lists, and Microsoft 365 groups.
• Support Teams policies including external access, guest access, and meeting policies.
• Manage licensing assignments and tenant-level configurations.
• Monitor Microsoft 365 Service Health and resolve service-related issues.

End User & Operational Support

• Provide Tier 2/Tier 3 support for Microsoft 365-related issues.
• Troubleshoot mail flow, permissions, and sharing issues.
• Support device and user access issues related to cloud services.
• Create and maintain documentation, SOPs, and how-to guides.
• Generate reports related to licensing, mailbox usage, and security configurations.

Collaboration & Infrastructure Support

• Work closely with network, security, and infrastructure teams.
• Support integration between Microsoft 365 and third-party systems.
• Technical competencies in: Microsoft 365 suite of applications, Exchange, Teams, SharePoint administration, Active Directory, Microsoft Group Policy, Intune, SCCM, WSUS, Windows administration for Server 2016 and greater, PowerShell, VMWare, MFA

Do you have experience in Shell Scripting?, Do you have a Trade school?, Minimum Qualifications, System Administrator (Cloud)

• Associate degree in information technology, Computer Science degree from college or University accredited by the US Department of Education internationally recognized accrediting organization OR related field with 5 plus years of experience working in an organization's IT systems environment is recommended.
• 2-5+ years of Systems Administration experience.
• 2+ years of hands-on Microsoft 365 administration experience.
• Strong knowledge of Exchange Online, Teams, SharePoint Online, and Entra ID.
• Experience managing user provisioning and lifecycle processes.
• Working knowledge of PowerShell.
• Experience with Active Directory and hybrid environments.
• Strong troubleshooting and problem-solving skills. Possess knowledge of best practices for maintaining information security.
• Ability to handle confidential and sensitive information responsibly.
• Must be able to communicate clearly and effectively, and display patience and understanding when working with other employees who struggle to master new technologies.
• Ability to work calmly and methodically under pressure and against tight deadlines.
• Ability to work within a team as well as independently; demonstrated.
• Ability to multitask, adapt to changes quickly, stay productive, and manage your time efficiently

Preferred Qualifications, System Administrator (Cloud)

• Bachelor's degree preferred in computer science or a related field and/or Technical School or related experience and/or training or equivalent combination of education and experience.
• Microsoft certifications (MS-102, SC-300, or related).
• Experience with Microsoft Intune / Endpoint Manager.
• Artificial intelligence (AI) experience/administration
• NetApp (or equivalent shared storage) administration
• ListServ administration
• Mobile Device Management
• Disaster Recovery / Backup Experience
• Knowledge of CMMC Level 2 Compliance

This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * Medical, Vision, and Dental
• Competitive Pay and PTO
• Flexible Heath Spending and Dependent Care Accounts
• Basic / Optional Life Insurance
• Post-Retirement Health Insurance
• Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service.
• Optional employee contributed retirement account

Location: 257 Fuller Road, Albany, NY 12203

Salary Range: $85,000 - $110,000

• Posted salary rates are determined upon experience and education

NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization.